·Reviewing of savings accounts opened by account officers.·Ensuring accounts are opened inline with CBN and company policies.·Booking and liquidation of fixed deposit on behalf of customers.·Ensuring that customer's requests are treatedi.e. Correspondents, Cheque Book request, ATM Card, Standing Orders etc.·Ensuring that customer's issues are resolved timely.·Onboarding customers on E-channel such as mobile app and USSD.·Monitoring all E-channels transaction errors ATM/POS dispense errors and reversal processes.

• Verifying account signatory before initiating transactions.• Processing In-house cheque withdrawals and transfers.• Processing local and foreign currency deposits and withdrawals.• Initiating IMTO Such as send wave, world remit, moneygram and western union.• Vaulting out working cash and signing cash movement register.• Batching, reviewing transactions tickets at COB.• Safeguarding working tools and reviewing call_over register.• Handle transactions for customers, including local funds deposits, withdrawals, and transfers• Identify customer needs, provide information on new products and services, and direct customers to branch representatives where necessary.• Reconcile cash drawers at COB, count and package currency, turn in any excess or damaged currency to head teller for till merging.• Track, record, report, and store transactional information and special requests such as standing order.• Provide a high level of customer service, offering answers and assistance with a smile

• Verifying account signatory before initiating transactions.• Processing In-house cheque withdrawals and transfers.• Processing local and foreign currency deposits and withdrawals.• Initiating IMTO Such as send wave, world remit, moneygram and western union.• Vaulting out working cash and signing cash movement register.• Batching, reviewing transactions tickets at COB.• Safeguarding working tools and reviewing call_over register.• Handle transactions for customers, including local funds deposits, withdrawals, and transfers• Identify customer needs, provide information on new products and services, and direct customers to branch representatives where necessary.• Reconcile cash drawers at COB, count and package currency, turn in any excess or damaged currency to head teller for till merging.• Track, record, report, and store transactional information and special requests such as standing order.• Provide a high level of customer service, offering answers and assistance with a smile

Served as an independent monitor during the polio outbreak response, OBR1 and OBR2.