Zahra As Syifa Awalia Email and Phone Number

- Analyzing user requests (user requirements) and providing appropriate IT solutions.- Create functional specifications, high-level designs, and documentation for SAP application development and enhancement.- Carrying out testing (SIT and UAT) and validating system parameters or configurations according to predetermined requirements.- Implement developed applications and provide training to the SAP support team or users.- Manage preventive and corrective maintenance on running… Show more - Analyzing user requests (user requirements) and providing appropriate IT solutions.- Create functional specifications, high-level designs, and documentation for SAP application development and enhancement.- Carrying out testing (SIT and UAT) and validating system parameters or configurations according to predetermined requirements.- Implement developed applications and provide training to the SAP support team or users.- Manage preventive and corrective maintenance on running SAP applications, based on change requests (CR) from users.- Providing second level support to resolve bugs and errors in the SAP system that has been sent to users. Show less

- Contribute to the development of marketing strategies- Assists in designing marketing campaigns to increase brand visibility- Build and expand a professional network

- Following up Change Request (CR) - Handling enhancement process- Management documentations SAP Project

- Designing, configuring, and implementing the SAP system according to user needs- Coordination with Abaper team, prepare UAT (User Acceptance Test) scenario and conduct testing with user- Create HLD (high level design) and functional specification documentation- Execute each archive process- Learning management materials (MM) which includes inventory management, material procurement, material requirements planning, vendor management, purchase order creation, invoice processing,… Show more - Designing, configuring, and implementing the SAP system according to user needs- Coordination with Abaper team, prepare UAT (User Acceptance Test) scenario and conduct testing with user- Create HLD (high level design) and functional specification documentation- Execute each archive process- Learning management materials (MM) which includes inventory management, material procurement, material requirements planning, vendor management, purchase order creation, invoice processing, storage management, and reporting. Show less

- Implementing web design and development principles to build stable software- Building websites and apps that are responsive and usable- Monitoring websites perfomance and rectifying frontend related issues- Using JavaScript programming language and mastering jQuery library so as to create a dynamic and interactive website appearance- Using and understanding jQuery AJAX functions by retrieving data to the server or sending data to the server without refreshing the page

Focuses on IT Service activities that support various services, including:Handle or check problems regarding the application or software used in the service. The checks carried out are based on trouble tickets sent via the Serina application. These tickets are created by L0 agents who are then distributed and processed according to ticket priority levels.