Zahra Rahemtulla Email & Phone Number

Toronto, ON, CA

Ontario, Canada

Develop Training content which includes but is not limited to learning guides quick reference guides, job aids, smart cards.Participate in trainers calls & provide support throughout end-user trainingConduct End-User training delivery, both in person and virtually Travel to designated Day & Ross locations to provide direct support for training pre and post.

Islāmābād, Pakistan

Heading the Training Vertical for all Sales and Support Departments for cliental based in Pakistan and USA. Involved R&D to successful training executions all the way to follow up on the outcome.

Fort Worth, Texas, United States

Setting and meeting performance targets for speed, efficiency, sales and quality; Liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues;Maintaining up-to-date knowledge of industry developments and involvement in networks; Coordinating staff recruitment, including writing vacancy advertisements and.

Islamabad, Pakistan

Managing the daily running of the call centre;Monitoring random calls to improve quality, minimize errors and track operative performance;Improving performance by raising efficiency and sourcing new equipment to enable this, e.g. new dialing products.

Islamabad, Islāmābād, Pakistan

• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Process employee requests for outside training while complying with policies and procedures
• Inform affected staff or residents of unexpected absences from work and coordinate actions ensuring the continuity of services such as cancellation of events and locating keys.