• Identify and cultivate new prospective customers within the industrial sector, focusing on water treatment and machinery.• Retain and maintain strong relationships with customers and vendors, ensuring satisfaction and loyalty.• Develop and implement strategic sales plans to achieve sales targets and expand market share.• Proactively address customer concerns and complaints, escalating issues to management and implementing solutions to improve service quality.• Create and deliver engaging pitching decks to showcase product offerings and provide comprehensive product knowledge to clients.• Offer personalized consultations to customers, advising on suitable product selections based on their needs and requirements.• Collaborate with cross-functional teams to develop and execute strategic sales and marketing initiatives to drive revenue growth

• Lead a team of technical support analysts, overseeing their performance and ensuring timely delivery of services to customers.• Developed and maintain monthly schedules for the technical support team, effectively allocating resources to meet the needs of approximately 80 customers.• Managed relationships with around 30 key customers in the chemical and water treatment plant division, providing ongoing support and addressing inquiries or concerns.• Prepared and deliver monthly and yearly reports on chemical treatment performance to customers, highlighting key metrics and recommendations for optimization.• Collaborated with the sales team to provide technical expertise and support during customer engagements, ensuring alignment between customer requirements and product offerings.• Conducted monthly visits to 2-3 customers, providing on-site support, conducting chemical testing, and analyzing water samples to ensure optimal treatment processes.• Explained water analysis reports to customers during visits, interpreting chemical analysis data and providing recommendations for water treatment solutions.• Traveled to other cities to assist the engineering team in analyzing field problems and providing technical support as needed.

• Prepare monthly reports on chemical treatment to clients, ensuring transparency and understanding of treatment processes and results.• Explain water analysis reports to customers during visits, interpreting chemical analysis data and providing recommendations for water treatment solutions.• Conduct daily visits to 2-3 customers, providing on-site technical support, maintaining client relationships, and addressing any concerns or inquiries.• Collaborate with the sales team to foster positive relationships with customers, ensuring satisfaction with products and services.• Assist the engineering team in other cities to analyze field problems, providing technical support and solutions as needed.• Perform chemical testing in the field during customer visits and analyze water samples in the laboratory, ensuring accurate and reliable results.• Analyzed samples received daily in the laboratory, maintaining a high level of accuracy and efficiency.• Prepare monthly and yearly reports on customer water results after using company products, highlighting improvements and areas for optimization.

• Performed laboratory analysis to ensure the quality of paint products for ships, including conducting tests on raw materials and finished products.• Enforced adherence to standard operating procedures (SOPs) and bill of materials (BOM) by production staff to maintain consistency and quality in production processes.• Managed administrative tasks, including batch number generation and documentation, to track product batches and ensure traceability.• Monitor production processes to ensure products meet maximum quality parameters and specifications before release to the warehouse.• Prepared and deliver daily reports to the manager, providing updates on product quality and highlighting any deviations or issues encountered.• Collaborated with cross-functional teams to address quality-related concerns and implement corrective actions to improve product quality and processes