Zahira Class, Prosci Email & Phone Number

Texas, United States

Richardson, Texas, Us

• Led Change management planning in Salesforce deployment and consolidation for Customer Success, Implementation, Sales, and Support teams.• Planned and implemented CM strategy for Finance project, impacting business across the enterprise with an estimated impact of $10 million in revenue savingaREsponsible for operational readiness and change management for Finance ERP transformation

Roles include:-Current Secretary and Board Member, Women's Global Education ProjectATHENA of the Triangle-Marketing/Comms Chair leading campaign to rebrand and launch new website CWNC -President of 8 member board. Led, evangelized and advocated for women via networking, and building relationships with the community, CWNC board and members. Efforts led me to share the CWNC vision and mission statement to key Chambers of Commerce and Leadership groups across the Triangle.

Raleigh, Nc, Us

-Developed and implemented global CM program across all regions to standardize change ,management standards, vendor selection and onboarding and assessment of CM performance for all Corporate Real Estate projects. -Coaching on organizational development strategy including branding, strategic growth and development to “meet the moment.”-Provided CM lens and strategy on annual employee workplace experience assessment globally-Charted the CM plan for the conversion from multiple to single payroll vendor (ADP) across four global regions comprising 48 countries, resulting in a robust strategic change management plan for global rollout.-Advised Finance executives at foundational stage of Payroll vertical transformation, providing Payroll Comms strategy and guidance to executives in anticipation of enterprise wide socialization of move to single vendor-Recognized gap for and created “Leading in a Dynamic environment” collateral to prepare managers for behavioral shift needed to move to flexible working environment - Later adopted by other organizations and provided train the trainer facilitation for broader implementation.-Co-created and facilitated global executive training to HR regional leaders as part of Workday implementation as the new single source of truth HR platform.

Raleigh, North Carolina, Us

• As part of pilot corporate business Change Management team, provide organizational change management methodology and execution for consistent and streamlined change management practices like accurate impact analyses, stakeholder assessments and engagement. .• Under an aggressive timeline, inventoried all internal and external (50) collateral items and provided drafts of all required updates for management to approve.• Revitalizing process for continuous collaboration among all internal stakeholders to assess change impacts and establish proper engagement/communication among impacted teams.• Regularly coach project sponsors and leaders with change management strategies and business readiness as part of project activities to head off potential risks, increase adoption and ensure clear communications with internal stakeholder groups and customers• Developing PowerPoint presentations now being used for executive consumption and updates• Trailblazing with stakeholder feedback loops to ensure proper engagement, agile business response, thereby securing employee adoption• Lead all change management efforts in a multi-million dollar project to revamp the call center’s IVR system directly impacting all bank customers and over 2000 bank associates

Campbell, California, Us

Consultant to various iTalent clients in support of business transformation efforts such as: - HR Initiatives and Open Enrollment Programs at CRO - Worldwide Clinical - Development of Change Management materials for external Marketing / website content - Development of presentations for large scale executive events such as: Open Stack Summit - Change Mgmt Consultant for Intel Corporation

San Jose, Ca, Us

Operations Area, Enterprise Information Mgmt. - Recent Accomplishments include:• Created exec level presentations for C-Level audience with an eye on a simple, consistent messaging and alignment to Cisco’s top strategic priorities, resulting in positive feedback from audience.• Designed and built new collaborative workspace (using Jive) resulting in active participation from 5 to 79 (active participants) in one month and averaging daily traffic of 58 (views) versus 2.3 views on former work space. • Implemented a world class Methodology Playbook within collaborative platform (Jive) within 1 quarter, which resulted in Best Practice in ISO 9001 Audit• Within 1.5 week, successfully prepared Sr. managers and team for ISO 9001 internal audit resulting in 0 findings, 0 incidents, and favorable Best Practice.

San Jose, Ca, Us

Change Management• Successfully provide a comprehensive framework for leading a successful adoption of change by creating strategic finance change plans that align with major international initiatives. • Document and manage change plans for Country Enablement projects including objectives, vision, and strategy as well as measures of success in partnership with other functional team members (training, executive communication.) • Conducting stakeholder analysis and articulating a compelling value proposition for all stakeholders. • Providing coaching to senior level managers within the context of change leadership • Ensure business readiness by building trust and creating cross-functional and cross-geographical collaboration and synergistic opportunities. MarketingStrategy for internal change management efforts to promote various projects. With an emphasis on brand development, UI, and using latest platforms such as Jive to achieve optimal saturation, adoption and metrics. Communications• Responsible for the analysis, design, development and delivery of Communications deliverables in support global services organization business transformation efforts. • Develop and deploy communications (i.e. newsletters, emails, videos, webinars, etc.) and acclaimed branding images to promote new internal programs• Creating and executing communication/training plans which includes regular ,timely, consistent, communications through multiple and redundant channels • Work collaboratively with the Project Manager to develop content in support of each phase of the project and ensure consistency of messaging• Create new processes, templates, and standards to streamline and improve communication efficiency and effectiveness within the cross-functional team.

San Jose, Ca, Us

Morristown, New Jersey, Us

Ca

Executive Development - Certificate Program, Leadership And Business Acumen

Bachelor'S Of Science, Business Management

International Business