• Create new offers and services for the Enterprise customers with competitive advantage over the competitor.• Enhance current offering to ensure sustaining the lead position that Zain acquire.• Maintain the health of the current codes in the system and fix any issue related to them.• Manage the delivery of Zain Kuwait Mobility and Services orders• Liaise with internal and external stakeholders (Technology) to make sure delivery is on time and within budget.• Manage the delivery ticketing system and workflow.• Monitor held orders, trouble tickets and missed appointments and take prompt actions to ensure delivery SLAs are met.• Monitor Mobility & Services delivery performance against specified KPIs and report on a regular basis to higher management.• Escalate proactively cases that are not feasible to deliver or face severe challenges in delivering• Prepare training material and knowledge transfer sessions to ensure Sales teams receive adequate knowledge transfer on new services.