Zaida Bryce Email & Phone Number

Remote

I manage certain human resources basic needs - payroll, benefits, compliance, and more for the clients.

St Petersburg, Florida, United States

• Walk the customer through the process of installing the modem and router as well as the phone line to the modem.
• Assist the customer in troubleshooting issues they encounter with the equipment while connecting it to their electronic equipment.
• Insure customer verification prior to providing any pertinent information.
• Refer any complex cases to senior leads or supervisors as it deems appropriate.
• Assume remote control over customers’ computers when necessary with the customer’s approval.
• Make hardware recommendations to customers whose equipment is unable to support Spectrum APP’s

201 34th St N St Petersburg, Florida

• Setup customer service registers with the adequate amount of funds in the registers to start the day.
• Setup the podium the adequate amount of funds to run the day and able to provide the registers with the necessary loans to assist the customers throughout the day.
• Run the entire front end insuring the associates receive the necessary changes needed to run their registers. Also approve or disapprove the sales of merchandise that is appropriately tag.
• Insure that every schedule associate receive their breaks and lunches according to their respective schedule.
• Also make sure all new associates complete their pathway and CBL’s. So they can go to the next level in accordance to their training. Include the responsibility of 45+ employees at any giving time throughout the day’s.

Clearwater, Florida

• Setup a network server within the command center, install and prepare new computers to the company specifications, etc.
• Installation of the Epson printers, Laser printers on the network; troubleshoot the Dlink, Cisco modems for connectivity, pager system installation and connectivity test, etc.
• Create a ticket for either WAN / LAN support, Application support, Enterprise support, Logistic, etc. to resolve software problem by reinstalling the software via PC Anyware or fixing a printer issues.
• Configure a new workstation that was delivered to the center and Logon via PC Anyware software to fix or make any software installation that user may need or require
• Setup, configure and support the organizations location across the U.S. as well as to troubleshoot and repair the equipment via PC Anyware or request a new replacement unit to be sent out to location.
• Restart SQL server if it’s down from the main server as well as to fix or repair any of the main application they have on the server for example CIS, STS, Encore, Resmed 5.7, Data drivers installation if they were not.

Clearwater, Florida

• Training the employees, Supervisor’s, Manager’s, Directors and how to use the computer system and download new software at the command center computers as well as the one within their offices.
• Preparation of confidential production reports, assist in the conference call with all three centers, which are located across the U.S. that are in Ohio, Arkansas, and here in Florida.
• In addition to writing programs, which pull information from the mainframe for the preparation of reports, which pull employee’s hours, phone records information for these reports.
• The design of dbase to keep track of the employee attendance or credit system to insure they have loss or if gain and how many points have they gain for the month for good attendance.
• Utilizing the Lucent CentreVu CMS to ensure Level of Service goals and schedule adherence were met.

Miami/Fort Lauderdale Area

• Research and diverse projects, Strategic planning, financial & organization planning, board retreats.
• Set up appointments with appropriate organizations.
• Arrange all presentations after they have been reviewed.

Master Of Business Administration (M.B.A.)/Hcm, Business Administration, Management And Operations, 3.71

Activities and Societies: Private teaching and Tutoring Children's in Reading and Mathematics for the past 10 years.Basic SQL Knowledge.

Bachelor'S Degreen, Computer And Information Sciences And Support Services, 3.10

Activities and Societies: Private teaching and Tutoring Children's in reading, mathematics, and Spanish.