Managed customer inquiries with efficiency, ensuring a high level of client satisfaction through prompt issue resolution. Collaborated with partner companies to update clients on new rates and offers, successfully contributing to business growth and client retention.Maintained accurate and up-to-date delivery records, ensuring seamless information flow for inbound and outbound shipments across domestic and international channels with vendors such as UPS, DHL, FedEx, and USPS.Developed and implemented credit control measures that effectively reduced overdue accounts, improving the company’s cash flow by regularly updating and monitoring outstanding reports.Conducted detailed credit assessments to minimize financial risk, enhancing client credit terms by producing insightful reports and working closely with the accounts team to support informed decision-making.

Analyzed stock market trends to provide investment insights and support forecasting of future market movements. Also participated in daily trading activities, gaining hands-on experience with stock exchange operations.Completed a project on bank financial analysis, demonstrating the ability to organize and present complex financial data using Excel and financial modeling techniques, yielding valuable insights.