Zaidan Umar Email & Phone Number

Cambridge, Gb

Cambridge, England, United Kingdom

- Provide on-site IT support across various locations in the Cambridge/London area, enhancing client satisfaction and operational efficiency.- Manage client relationships and coordinate with teams on projects and security initiatives, aligning with strategic goals.- Recognized for strong performance and leadership; additionally assigned responsibilities as Technical Account Manager and Service Delivery Manager, handling complex portfolios including a major biotech firm and a venture capital fund. Currently leveraging these experiences to foster deeper client engagement and strategic oversight.

Cambridge, England, United Kingdom

- Acted as an escalation point, mentoring and training first-line support staff to elevate team capabilities.- Took ownership of complex technical issues and priority one incidents, significantly reducing resolution time.- Reorganized first-line support structures, increasing productivity and billable hours, and provided critical on-site support which facilitated my subsequent promotion.

Cambridge, England, United Kingdom

- Delivered first-line support, managing a diverse array of client tickets, calls, and inquiries to ensure rapid problem resolution.- Monitored client servers and data backups for anomalies, mitigating potential adverse impacts.- Executed security protocols for new starters, leavers, and permission changes, safeguarding client data integrity.

Master'S Degree, Computing And It Management, Distinction

Bachelor Of Engineering - Be, Electrical, Electronics And Communications Engineering

Education record