Zaid B. Email & Phone Number

Toronto, Ontario, Canada

• Responsible for the application environments to support unit, regression, and user acceptance testing. Experience in working with other Analysts on designing and operating data interfaces and APIs• Respond to high volume of support tickets reported by service desks• Identify, track, and resolve application problems on a day-to-day basis, supporting on-call along with weekend support• Processing our in-built Hover domain’s application software related issues on daily basis•… Show more • Responsible for the application environments to support unit, regression, and user acceptance testing. Experience in working with other Analysts on designing and operating data interfaces and APIs• Respond to high volume of support tickets reported by service desks• Identify, track, and resolve application problems on a day-to-day basis, supporting on-call along with weekend support• Processing our in-built Hover domain’s application software related issues on daily basis• Proven skills in managing communications between internal teams (developers, Database, and the clients). Working closely with the QA Team to create testing scripts and test plans. Show less

Markham, Ontario, Canada

Maintained partner relationships by providing adequate service when assisting with the adjudication, structuring, packaging, and authorization of financial products/services. Contributed to operational improvements by refining processes and adhering to guidelines.Identified and investigated non-standard operational, reporting, or process issues accordingly. Demonstrated expertise in the adjudication of complex credit applications involving multiple transactions and… Show more Maintained partner relationships by providing adequate service when assisting with the adjudication, structuring, packaging, and authorization of financial products/services. Contributed to operational improvements by refining processes and adhering to guidelines.Identified and investigated non-standard operational, reporting, or process issues accordingly. Demonstrated expertise in the adjudication of complex credit applications involving multiple transactions and numerous systems; possess knowledge of credit processes, analysis, and adjudication. Show less

Google It Support Professional Certificate, Junior It Analyst Program

Activities and Societies: 14-week intensive online class training on the fundamentals of computer technology, and project management.

Diploma Of Education, Business Marketing

High School Diploma