Zaid Malik Email & Phone Number

Mississauga, Ontario, Canada

Etobicoke, Ontario, Canada

• Maximized branch profitability by cross-selling premium credit cards, upselling accounts, and lines of credit • Identified the needs of customers and catered to their transactions and inquiries by providing appropriate solutions with a high degree of accuracy • Identified by new business opportunities with by analyzing client portfolios leading to higher sales, investment accounts, and mortgage leads • Executed opening and closing procedures of the branch effectively and promptly as a secure desk operator

Toronto, Ontario, Canada

• Providing specialist support and assistance for tax preparers in the University of Toronto community in both simple and complex tax situations in collaboration with the Rotman Commerce Accounting Society and the Community Volunteer Income Tax Program endorsed by the Canadian Revenue Agency

Toronto, Ontario, Canada

- Handled and oversaw maintenance of all facilities and equipment located in the Varsity Centre and the Goldring Centre for High-Performance Sport as well as set-up/tear-down of events (weekly varsity games, sports and recreational programs, sponsored events)- Provided direct customer service representatives on the floor; assisted in situations pertaining to the use of facilities, requests, information, safety concerns to all customers, university staff, varsity coaches, etc. - Introduced tailored event plan templates and provisions to improve efficiency when handling impromptu events (or requests received on short notice)

Toronto, Ontario, Canada

I was recruited to be a member of the Varsity Track & Field team in 2017. Due to injury and the pandemic, I have been on reserve until the 2021-22 season. Alongside Varsity football, their commitments ran between 30-40 hours a week of training and meetings excluding actual competition time. This experience has taught me the importance of self-discipline and working effectively as both an individual and a team as well as time management skills. My experiences have developed me into a competitive person which translates into the workforce as someone who takes initiative in taking on challenges. Within future employment, I welcome new learning opportunities in advanced areas in hopes of adding to my skillset.

Toronto, Ontario, Canada

I have been a member of the Toronto Varsity Blues football team since 2017, recruited out of high school. This experience has equipped me with endless opportunities in working with a team, under pressure and taking on multiple commitments at a time.

North York, Ontario, Canada

• Worked alongside Senior Sales Associates to manage client communication for current and prospective clients, relating to listing inquiries, scheduling appointments, and investigating complaints, and consultations • Responsible for drafting purchase agreements and buyer proposals for Sales Agents • Collaborated with different project teams to provide support and inputs with developing project plans involving renovations, staging and initial budgets for pre-listing properties • Implemented an online tracker to support with organization and allow Sales Agents to better manage information related to listings, status updates, client information and upcoming appointments • Identified areas of opportunity to retain current clients and successfully onboard new clients by conducting market research, and providing the team with insights on current trends and consumer insights • Ability to multi-task, prioritize requests and meet timelines in a fast-paced environment

Mississauga, Ontario, Canada

• Managed the responsibility of day-to-day operational activities, such as employee shift schedules, record keeping maintenance, reviewing health and safety procedures, and conducting quality standard checks on food items • Supported the management team with assessing the current product mix, and made recommendations on new items to introduce based on market research • Point of contact for managing all corporate and social event catering orders; provided product information to customers for ordering, and ensured all orders were fulfilled on time • Supported the team during peak hours with completing transactions, attending to customers in store, and ensuring the highest level of customer service was provided