Zaid Merchant Email & Phone Number

•Directed the development and execution of a comprehensive strategy for optimizing web and SaaS application access across various platforms, ensuring a seamless and secure user experience.•Successfully positioned Citrix Enterprise Browser as a market-leading solution, achieving industry recognition and driving revenue growth for the organization.•Cultivated strong relationships with customers to gain a deep understanding of their specific pain points and challenges related to… Show more •Directed the development and execution of a comprehensive strategy for optimizing web and SaaS application access across various platforms, ensuring a seamless and secure user experience.•Successfully positioned Citrix Enterprise Browser as a market-leading solution, achieving industry recognition and driving revenue growth for the organization.•Cultivated strong relationships with customers to gain a deep understanding of their specific pain points and challenges related to application access and security.•Collaborated closely with the sales and customer success teams, serving as a trusted advisor to ensure alignment between customer requirements and the access strategy, resulting in enhanced customer satisfaction and retention.•Conducted extensive market research and competitive analysis to stay at the forefront of industry trends and maintain a competitive edge in the market.•Defined a clear product vision and strategy, setting ambitious goals and milestones to drive the success of Citrix Enterprise Browser.•Worked with cross-functional teams, including engineering, design, and marketing, to define clear product objectives, establish key performance indicators, and create a strategic roadmap.•Formulated and executed a comprehensive product strategy for Citrix App Protection, focusing on enhancing security through anti-keylogging and anti-screen capture capabilities.•Enhanced Citrix App Protection capabilities to restrict injection of malicious modules, and apply all policies contextually for on-premise and cloud-based environments•Effectively addressed and managed app security-related conversations with customers, demonstrating a proactive commitment to ensure their continued trust and satisfaction while maintaining the high standards of the app protection product. Show less

• Envisioned and created a product strategy for secure web app access across operating systems• Choreographed the release of the first work browsing solution – the Citrix Workspace Browser, a secure, user-friendly way to access your internal web apps and other SaaS apps from your desktop on Windows and macOS• Led the mobile strategy on web app access, leading to the release of a web viewer functionality with the Citrix Workspace app on Android and iOS• Expanded the product into a… Show more • Envisioned and created a product strategy for secure web app access across operating systems• Choreographed the release of the first work browsing solution – the Citrix Workspace Browser, a secure, user-friendly way to access your internal web apps and other SaaS apps from your desktop on Windows and macOS• Led the mobile strategy on web app access, leading to the release of a web viewer functionality with the Citrix Workspace app on Android and iOS• Expanded the product into a remote browser isolation solution• Collaborated with HDX technology-based teams on Virtual app and desktop experience enhancements• Partnered on a strategic DaaS (Desktop as a Service) initiative to improve availability of virtual resources with unprecedented resiliency to cloud outages• Spearheaded all client app teams across operating systems on this DaaS initiative, termed “Service Continuity” Show less

Calicut Area, India

Part of a 14-member committee elected through batch vote to nurture and maintain relations between the corporate and IIM Kozhikode via multiple avenues of campus engagements. - Campus-corporate liaison for companies across sectors- Voted the 2nd Most Transparent B-School Placements Committee among the top 20 B-Schools in the country by marquee recruiters due to a slew of initiatives to improve fairness and transparency - Organizing various campus engagement activities such as… Show more Part of a 14-member committee elected through batch vote to nurture and maintain relations between the corporate and IIM Kozhikode via multiple avenues of campus engagements. - Campus-corporate liaison for companies across sectors- Voted the 2nd Most Transparent B-School Placements Committee among the top 20 B-Schools in the country by marquee recruiters due to a slew of initiatives to improve fairness and transparency - Organizing various campus engagement activities such as workshops, competitions and guest lectures for the students for gaining industry knowledge - Coordinating with students and companies during recruitment activities for summer internships and final placements Show less

Bengaluru Area, India

- As Licensee, secured the TEDx Licence for the college's first TEDx event. This license can be viewed on https://www.ted.com- As (Head) Organizer, managed administrative activities including ticket sales, budgeting, collaborations, partnerships and permissions. Led the online and offline publicity campaigns for the same, while leading the TEDx team of 14 members- As Chief Curator, was responsible for nominating speakers and creating/modifying their speeches, as part of 3 month process.… Show more - As Licensee, secured the TEDx Licence for the college's first TEDx event. This license can be viewed on https://www.ted.com- As (Head) Organizer, managed administrative activities including ticket sales, budgeting, collaborations, partnerships and permissions. Led the online and offline publicity campaigns for the same, while leading the TEDx team of 14 members- As Chief Curator, was responsible for nominating speakers and creating/modifying their speeches, as part of 3 month process. Post-event activities included editing videos of each speaker Show less

- Conceptualised, created and led a team of 53 students, to organise Mumbai’s first Inter-Collegiate Hackathon, backed by CSI Mumbai- Winner of the 'National Best Active Student Chapter Award', by the Computer Society of India- Collaborated with the CSI chairpersons of 17 colleges over 4 months to bring the event to fruition- Co-ordinated deliverables with sponsors including Uber, L&T Infotech, Croma, Frapp and Red Bull- Organizing Committee, DJ-ASCII, State Level Project… Show more - Conceptualised, created and led a team of 53 students, to organise Mumbai’s first Inter-Collegiate Hackathon, backed by CSI Mumbai- Winner of the 'National Best Active Student Chapter Award', by the Computer Society of India- Collaborated with the CSI chairpersons of 17 colleges over 4 months to bring the event to fruition- Co-ordinated deliverables with sponsors including Uber, L&T Infotech, Croma, Frapp and Red Bull- Organizing Committee, DJ-ASCII, State Level Project Competition, being the reporting point for all members of the team, and spearheading the publicity team as well- Conceptualized and organized an Online Technical article writing competition, ‘TechnoScript’- Conducted a workshop on ‘Databases using MySQL’ for the juniors’ placements prospects- Penned multiple articles for the annual DJCSI magazine, 'Protocol', including articles about the future of technology, and the role of women in technology Show less

Master Of Business Administration - Mba

Bachelor’S Degree, Computer Engineering, 9.35

Activities and Societies: CSI student chapter's Technical Team, CSI student chapter's Editorial Team, Member of CSI (Computer Society.

Hsc, Bifocal-Science

High School, Icse, 97.6%

- Represented India in a socio-political discussion with foreign students under ‘Aman ki Asha’ - Winner of the Cadbury Bournvita Confident.