As the Chief Operating Officer at the National Zakat Foundation (NZF), I drive strategic initiatives and operational excellence to ensure our mission and goals are met with maximum impact. My role centers around:Strategic Leadership: Provide vision and guidance across all functions, aligning our activities with NZF's mission to make a meaningful difference in our community.Operational Excellence: Develop and implement strategies that boost efficiency and effectiveness across departments, continuously refining processes to enhance our performance.Financial Stewardship: Managing the budget is key — Ensure that resources are allocated strategically, aligning financial decisions with the broader organizational priorities.Talent Development: By spearheading HR strategies, focus on attracting, retaining, and nurturing top talent to build a dynamic and committed team.Innovation through Technology: Oversee the integration of cutting-edge technology and automation tools, aiming to streamline operations and elevate productivity.Executive Collaboration: Work closely with the CEO, other executives, and the Board of Directors, to help shape and execute the organizational goals.Leadership and Mentorship: Lead and mentor the operations team, fostering a collaborative culture that values innovation and continuous improvement.Operational Oversight: Monitor and evaluate operational initiatives, guiding change management efforts to ensure agility and responsiveness to evolving needs.Representation: Represent the organization at various internal and external forums, advocating for its mission and connecting with key stakeholders.

Leading strategic growth initiatives at National Zakat Foundation.Managing and mentoring a large, diverse team across multiple departments.Overseeing the collection, distribution, and strategic utilization of charitable funds.Utilizing data analytics and CRM tools for performance tracking and enhancing client engagement.Prioritizing client and donor needs to improve service quality.Expanding organizational reach through strategic partnerships.Implementing robust workflows and innovative technologies for high service levels.

Directed daily operations and enhanced operational efficiency.Developed and enforced organizational policies and procedures.Ensured seamless cross-departmental collaboration and communication.Oversaw the execution of key projects and initiatives.Managed regulatory compliance and adherence to industry best practices.Facilitated the resolution of operational challenges and process improvements.Administered operational budgets and oversaw resource allocation.

Oversaw the distribution of Zakat funds within Canada.Streamlined workflow for a team of caseworkers.Provided on-site training and support for distribution staff.Executed growth and expansion strategies for service offerings.Maintained high-quality customer service standards.Assisted in the development and launch of transitional homes for women and children.

Planned and ran successful events and provided training for staff and volunteers.Built strong volunteer relationships and attended important networking events.Supported the implementation of seasonal campaigns and various fundraising efforts.Wrote engaging email communications and took care of case management duties.

Assisted visually impaired individuals with daily errands and chores as a Vision Mate.Provided support with banking and other essential responsibilities.Accompanied individuals to events, ensuring their comfort and safety.Trained as a sighted guide to enhance mobility and independence for those with visual impairments.Contributed to the overall well-being and independence of visually impaired individuals through dedicated support.

Handled high-volume customer calls in a fast-paced retail environment.Provided comprehensive support for sales and after-sales inquiries.Assisted customers both over the phone and in-person with a variety of needs.Aided with the execution and support of seasonal sales events.Established strong relationships with both new and existing customers, ensuring high-quality service.

Managed security and concierge services at a high-rise residential building with 770 units.Conducted regular patrols of the grounds and parking areas, including parking enforcement duties.Liaised with emergency services like paramedics and police as required.Handled resident disputes and complaints, maintaining a peaceful environment.Ensured the overall security of the premises, safeguarding resident peace and safety.