Zaigham Khan Email & Phone Number

Process Name- Language Line Solutions Interpret conversations between English and target language (Urdu) for clients across varioussectors, including healthcare, legal, and technical.Rendered over 10,000 interpretation conversations, ensuring the effective exchange ofinformation between parties.Assisted in handling emergency situations through interpretation, maintaining composure andprofessionalism under pressure.Worked with clients from diverse backgrounds and industries, adapting to their specific needsand requirements.

Mohali District, Punjab, India

Managed high volumes (75+ per day) of inbound customer interactions from internationalmarkets (USA, UK, Canada, Australia) through phone, email, chat, and SMS.Delivered product and service information, processed orders, handled cancellations, andresolved inquiries promptly and professionally.Retained a significant percentage of refunds through effective negotiation, ensuring customersatisfaction while minimizing company losses.Awarded multiple incentive plans for consistently reducing refund rates and negotiating solutionsto retain customers.Maintained customer records and followed up on unresolved cases using CRM tools to ensurehigh satisfaction levels.Worked with a diverse clientele, adapting communication to meet the expectations of customersfrom different countries and cultural backgrounds.Key Achievements:Recognized for consistently high performance during a critical period when the company wasscaling down.As Quantified Commerce gradually reduced its workforce from approximately 100 customerservice agents to just 3 due to business closure, I was retained for my outstanding performanceand dedication.Awarded several incentive plans for successful negotiation and retention of refunds, highlightingstrong negotiation and problem-solving skills.

Lucknow, Uttar Pradesh, India

Managed overall branch operations, ensuring efficient workflow and adherence to company policies.- Led and supervised a team of underwriters and customer service executive, fostering a collaborative work environment.- Responsible for the retention of clients and underwriting proposals received from the sales department.- Conducted appraisals for on-roll employees, evaluating performance and providing feedback for professional development.- Managed branch petty cash expenses, ensuring accurate record-keeping and compliance with financial guidelines.- Handled security and administration functions of the branch, coordinating with security personnel and administrative staff to maintain a safe and organized environment.- Coordinated with on-roll and off-roll employees to ensure smooth operations and effective service delivery.