Technical lead for core data network design, consulting and detailed engineering of enhanced IP solutions for the campus-wide network including college and departmental networks and design.

•Gather requirements, design and deploy network solutions to support business alignment.•Maintain existing network environments through proactive monitoring and problem resolution.•Respond to client requests for problem resolution and processing service requests.•Implement solutions that balance network requirements and standards with business needs.•Investigate and resolve network incidents and recommends enhancements to improve performance and security.

Identify, diagnose and resolve problems affecting system and network performance.

•Remote Cisco position through Signature Consultants with NCR•Primary focus is to build Cisco configurations for Cisco Router refresh from Cisco 2811 series to 2901 on VISA INC’s network

As an Associate Intern; complete OSINT, collections, forensics, and wide scope geopolitical intelligence analysis in regards to cyber war, drug trafficking, money laundering, hackers, political events involving cybercrime, and cyber espionage. Upon further collection perform statistical analysis, report writing, and proposal for publications. Areas of identification included the monitoring of hacker team tactics and operations, affiliations, measure taken, and connections to anonymous collections or more organized groups. Large portions of the work were conducted through AlterNet and Deep Web

•Member of the network engineering team providing network consulting services to clients in the mid-Atlantic region, primarily in Richmond, Virginia. •My primary role is to configure Cisco routers and switches, troubleshoot networking problems, and make changes to customer’s networks to support new initiatives or business processes

• Network Analyst supporting NOC level 3 for the Defense Commissary Agency. Provide network and onsite support for over 280 DoD Commissaries worldwide•Configure Cisco Routers, Switches & Access points according to the commissary’s network•Configure Enterasys switches according to each store’s network•Troubleshoot Enterasys & Cisco products over the phone and/or sometimes I travel to the site to support the store network including installing new Cisco & Enterasys products.•Configure Networking products including routers & switches according to European network & send them to Europe for European commissaries.•Install & Configure Air Fortress model 1100 according to each store’s network.•As a NOC Level 3 Network support agent, sometimes I travel for configuring & installing new products at different sites including Eastern & Western Stores in US.

- Replace Milan Hub & Install/Configure Cisco 2960 series at CVS pharmacies.

Computers Deployed & Installed New Dell Machines

•Focus on the overall operations of the network, including network performance, installation, and/or maintenance. •Conduct routine network operations activities, including translations and other duties involved with the preparation needed prior to installation or the tracking and analysis of network elements.•Provide proactive and reactive network surveillance, troubleshooting, coordination and restoration of service affecting or potentially affecting network events/issues.•Troubleshoot Layer 2: switches including DMS0, DMS 10, DMS 100, CALIX, 5ees, Trunks. •Provide technical assistance to field maintenance personnel, trouble tracking, coordination, notification, escalation, and documentation to resolve events/issues efficiently minimizing customer impact.

• Troubleshooting for Win9x, 2000, 2003, XP, Vista – Modem problems, Home Networking, Linksys Routers, Wireless Adapters, Tech Support for any type of technical issue. • Keep track of outages and inform operations and management of possible issues on the floor. Take calls in all Tier 2 gates when needed

• Supervising Tier 2 Agents, Taking over the calls as a Supervisor, Troubleshoot (if necessary) No route, No Sync for Verizon DSL Customers.• Extensive Network connectivity, Windows OS, DSL modem & router troubleshoot and problem solving for Verizon customers. Responsible for ensuring all troubleshooting by Tier 2 is complete and accurate. Handle supervisor escalation calls as needed.• Help Tier 2 agents by providing accurate information or by taking over calls to complete resolution. Mentor and coach Tier 2 agents as necessary. • Work with other Verizon departments towards a resolution.• Coordinate with Supervisors to improve agents' customer service and troubleshooting skills as well as investigate problem areas.• Keep track of outages and inform operations and management of possible issues on the floor.• Take calls in all Tier 2 gates when needed.

Verizon DSL Customers- Call Center - Technical Support