Muhammad Zain (It Graduate/Water Leakage Technician) Email & Phone Number

Hello, I'm Muhammad Zain, an enthusiastic IT support professional with hands-on experience troubleshooting desktop and hardware issues. I recently graduated from the University of Huddersfield with a BSc in Computer Science, where I honed analytical thinking and gained relevant knowledge in Networks, Cyber Security, and other key areas.In previous roles, I provided prompt technical assistance to end users, managed support tickets, and applied my strong communication skills to explain technical concepts clearly. I am recognized for my patience and ability to maintain a friendly, positive attitude when assisting frustrated customers.On the technical side, I have experience diagnosing Windows/Office problems, configuring networks, and working with services like Active Directory. I hold cyber security certifications including CISSP and CompTIA Security+ which demonstrate my commitment to continuous learning.I am passionate about technology and excel at listening to users, asking probing questions, and troubleshooting methodically to resolve IT issues. My goal is to utilize my education, early experience, and customer service skills to secure a position as a desktop support technician or help desk analyst.I am eager to join a growing team where I can apply academic concepts in real-world environments. Please feel free to reach me at +447384267461 to discuss current opportunities matching my background and interests. I look forward to hearing from you!Skills Languages: JavaScript, C++, Python, HTML5, CSS, Laravel, MySQLCyber Security Tools: IDS/IPS, SIEM, Vulnerability ScannersNetworking: Understanding of Network Protocols, DHCP, DNS, Basic NetworkingSystems: Windows Server & Desktop OS, Active Directory, AAD, Office 365, Teams, Google ClassroomDeployment & Diagnostics: WDS, MDT, SCCM, PC DiagnosticsFirewall & Security: VPNs, Encryption Techniques, Firewall Configuration and Monitoring, Content FilteringSoft Skills: Effective Communication, Leadership, Microsoft Office proficiency