Zain Engineer Email & Phone Number

United States

Improving Year over Year profits in the automotive service industry.

Pembroke Pines, Florida, United States

Customer Care Director

Poway, California, United States

Joined Mossy Group five days before COVID-19 shut down all aspects of life and commerce. My experience and my Leadership training was put to the Test of a Lifetime. Leadership, guidance and execution of process drove 2020 performance to 9.8% over 2019.We achieved CSi in the Top Fifty in the Nation. Every controllable matrix exceeded month over month. Gained recognition from MFG rep to have raised the performance bar in San Diego for all seven Nissan Stores . 2020 was a win for Poway Team .

Las Vegas, Nevada Area

Autonation recruiter I knew from California advised me of an open opportunity for growth in Las Vegas. I joined at advisor capacity. During my time as an advisor I excelled in CP and controllable sales while maintaining CSI , When the opportunity came up for lane manager I was chosen out of a group of three candidates , During my term as lane manager I drove CSI to 101% over the bench mark though process I oversaw and enforced . I focused on the lube bay team that struggled with Quality of Work and Fixed Right the First Time. In my third year the directorship position came available. Through the process I succeeded in getting the position amongst other candidates. As a leader in customer care /fixed ops my efforts optimize the departments performance with the volume we get every day on the service drive. Here are some key points of achievement in 2019.YOY volume down in CP ro by 8% However CP gross up 5.6% YOY we as a team did more with less .Maintaining CSI and benefitting sales in QGP . (VEHICLE ALLOCATION)Maintaining tool inventory accuracy at 95 % Hence saving the department money on the annual tool audit .Followed ,enforced and implemented a diligent process for warranty repair to protect company from an audit . Finally developed a farm system that took inexperienced apprentices and developed them into technicians in one year. This in turn will increase quality of work and profit not to mention technician loyalty , In closing I lead by example, I coach and acknowledge employees accomplishments. My goal is to inspire values of professional etiquette and have "Buy In" from the team, It starts with one person and then it spreads to where there is a culture of "US" not "ME" Once that is set the rest falls into place .Erik Nelson is my supervisor.

Las Vegas, Nevada Area

I relocated to Las Vegas . I was offered a job as a writer at Rolls Royce Bentley and Aston Martin because of my Luxury Line experience at Ferrari Silicone Valley . I handled Fleet (Rolls Royce Limos) side by side with Celebrities and set and met Guest expectations . I had a very large clientele base in a very short time due to my elevated performance .My supervisor was Moe Fahmy.

Mountain View

Hired on through a recommendation . Joined a very fast paced and progressive team , In the first month I was in the middle of the pack in over all performance. Completed BMW academy in the third month online . Certified in service lane process by Auto Nation in the third month . This time helped me understand cooperate fundamentals and expectations at Auto Nation . Maintained CSI . Maintained vin pen in controllable sales.My supervisor was Tim Perez

Redwood City

I was asked to join the Silicone Valley Ferrari Family on a recommendation by a mutual acquaintance.The Brand experience was hard to pass on and I accepted . I joined a service department with tremendous opportunity . Over the next few months the shop foreman and myself tuned the facility to its potential . We grew the department (7) technicians strong and surpassed expectations. Ferrari did not have a CSI protocol however there was rave reviews about us on Ferrari Chat this in turn drove business from SF to us. We maintained Maserati CSI. My supervisor was Jason Zafiropoulo.

San Jose Ca

I was recommended to the Dealer Principle by the shop foreman. I was extremely impressed by Ray Beshoff and his vision. The Service Director and Manager were process driven and ran a very organized service drive . To this day I use the tools he used to improve performance of the advisors. This service department enabled me to hit 5.4 hrs/ro . This tenure elevated my potential ten fold . Brian Aghajani was my supervisor.