Citi Bank region APAC, LATAM, EMIA Region credit card processCases review and investigations

Assist in conduction of sensitive and complex interviews and investigations• Support in Implementation of policies to prevent fraud activities and recover any incurred losses• Assist in controlling, tracking, and analyzing allegations, investigations and findings• Ensure compliance with chain of custody procedures, maintaining case records, testimony and evidence• Prepare Investigation Reports relating to investigative findings, discuss and defend the findings, conclusions and recommendations• Assist in developing statistical analyses of both on-going and completed investigations

•Monitoring Debit/Credit Card Internet Banking/Mobile Banking, UPI transactions done by Account holders.Handling live Fraud detection systems like VRM for Debit Card, (EFRM for ATM/ UPI/IMPS/POSECOM) and internal FSS System ADM (For on-us ATM transaction). RSA for NEFT/RTGS transaction.Live Fraud monitoring in Falcon System such as Debit Card -ATM/POS/ECOM,Credit Card POS/ECOM, Internet Banking/Mobile Banking transaction such as IMPS/UPI/ RTGS/NEFT.•NONMonitoring Events such as Mobile Number change, Email ID change, Beneficiary addition, Device ID, IP address, Blacklisted account. (Basis Rule and scenario) •Account takeover cases and Muleaccounts Part of Falcon 6.5 Training.Rule suggestions on latest fraud trends to avoid misuse on customer account. CPFIR dialy reporting activity. •Worked on Swim Swap cases senerio like Email ID change, SIM ID change, Multiple beneficiary addition,Change in Device ID, login location, change in IP address.•Investigation of UPI Cases disputed by customer closing them as per TAT. •Investigation of Internet Banking/Mobile cases disputed by customer closing as per TAT

Transaction monitoring credit card and debit card process