• Provides technical support and guidance to resolve users problems.• Communicates with users via phone, chat, email, and/or a support ticketing system to assess the scope of the problem and determine what, if any, resolution steps users have performed.• Maintains knowledge of technical innovations, trends, and best practices within Peloton software offerings.• Maintains logs of support services provided in the ticketing system or other appropriate database.• Troubleshoot software issues and forward to the right department.• Help clients with syncing standalone packages (WellView, SiteView) with platform software.

• Ability to analyze business processes to suggest process improvements and develop best practice RPA solutions around them.• Ability to understand, document and analyze business processes and create process flow diagrams.• Design, develop, and configure Robotic Process Automation (RPA) software systems to meet business process and application needs• Timely delivery of the assigned automation (including reporting).• Built automated solution containing processes, work queues, environment using UI Path.• Developed and maintained effective working relationships with organizational departments as it pertains to automation initiatives.• Automated text in PDF's using screen scraping and regression to calculate the invoices and store them into a data table using UI Path. Also used regex to assign invoice number to a variable.• Wrote optimized queries, views and/ triggers for integration with other applications.• Worked collaboratively with several teams that included the Finance, Controls and Engineering department to deliver projects by assigned deadlines and milestones.• Translated business requirements to technical specifications• Contributed to the design, build and maintaining the bots regularly• Added error handling to make sure the reports are automated work for a several years without issues.

• Developed, documented, and revised various system design procedures, test procedures, and quality to a high standard and exceeded goals. • Loaded 20+ different clinical data sources using IBM COGNOS ETL tool, PL/SQL and JAVA both in test and development. • Troubleshooted, investigated and resolved issues in Oracle 12c database• Documented code in detailed and email the information to the downstream user.• Processed access request forms and Change Management• Executed Change Management scripts.• Manage source correction files for any data sources that we received from downstream users.• Sequence mapping done through Informatica ETL tool both for development and test.• Worked closely with other IT and business groups which require excellent communication skills.• Wrote SQL queries for COVID-19 vaccine eligibility.• Created Python scripts to load data sources.• Contractual employment (8 months)

• Developed, document and revise system design procedures, test procedures, and quality standards.• Provided staff and users with assistance solving computer related problems, such as malfunctions and program problems.• Checked construction plans, design calculations, or cost estimations to ensure completeness and accuracy• Conformity to engineering standards or practices.• Estimated transportation project costs, had weekly meetings to discuss about the costs.• Did extensive budgeting and business cases• Worked on monthly year projects, SAP, data entry and high end excel use.• Made Dashboards for the Signals & Communications team to help them with projects. Interactive dashboards that helped looking at huge amounts of data.• Did drafting and design for the bungalow, bom, katie jumpers’ projects through AutoCad

Greeted customers professionally and had the most sales across AlbertaContacted new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.Answered customers' questions about products, prices, availability, or credit terms.Quote prices, credit terms, or other bid specifications.Emphasized product features based on analyses of customers' needs and on technical knowledge of productcapabilities and limitations.Maintained customer record using automated systems.Prepared sales contracts for orders obtained and submit orders for processing.Prepared sales presentations or proposals to explain product specifications or applications

Delivered high quality networking reports and presentations for target audience (CCNA employees and Assistant GM)Studied and presented for Cisco Certified Network Associate Routing & Switching (CCNA)Coordinated network operations, maintenance, repairs, or upgrades.Visited Clients on site to give benefit-oriented sales presentationsDeveloped and implement solutions for network problemsCreated thought provoking content to create an excellent experience for networking events, that helped the business.