Zain Ul Islam Email & Phone Number

Islāmābād, Pakistan

Securiti is the pioneer of the Data Command Center, a centralized platform that enables the safe use of data and GenAI. It provides unified data intelligence, controls and orchestration across hybrid multicloud environments. Large global enterprises rely on Securiti's Data Command Center for data security, privacy, governance, and compliance.Securiti has been recognized with numerous industry and analyst awards, including "Most Innovative Startup" by RSA, "Top 25 Machine Learning… Show more Securiti is the pioneer of the Data Command Center, a centralized platform that enables the safe use of data and GenAI. It provides unified data intelligence, controls and orchestration across hybrid multicloud environments. Large global enterprises rely on Securiti's Data Command Center for data security, privacy, governance, and compliance.Securiti has been recognized with numerous industry and analyst awards, including "Most Innovative Startup" by RSA, "Top 25 Machine Learning Startups" by Forbes, "Most Innovative AI Companies" by CB Insights, "Cool Vendor in Data Security" by Gartner, and "Privacy Management Wave Leader" by Forrester.For more information, please visit securiti.ai and follow us on LinkedIn. Show less

- Worked as a Salesforce lead for client Alkira.com, a San Jose based company that helps simplify cloud networking infrastructure.- Responsible for Salesforce administration, user management, maintenance, configurations and Marketing operations. - Configured Outreach.io, Techtarget priority engine, Drift, Brighttalk and Leandata with Marketo and Salesforce.- Streamlined Sales and Marketing processes through configurations in Salesforce and Marketo for funnel reporting and ROI… Show more - Worked as a Salesforce lead for client Alkira.com, a San Jose based company that helps simplify cloud networking infrastructure.- Responsible for Salesforce administration, user management, maintenance, configurations and Marketing operations. - Configured Outreach.io, Techtarget priority engine, Drift, Brighttalk and Leandata with Marketo and Salesforce.- Streamlined Sales and Marketing processes through configurations in Salesforce and Marketo for funnel reporting and ROI metrics.- Led a team to provide additional services to the client including SEO, Web Development, Design and Technical Documentation. Show less

- Salesforce Help Desk manager for Motive, a San Jose based company that builds AI-powered applications to automate vehicle and equipment tracking, driver safety, compliance and maintenance.- Led the Salesforce operations team to successfully resolve over 31000 Salesforce related requests from all departments in 2019 and 2020, including configurational changes, incidents and bugs with an average CSAT of above 4.8 while keeping 97% SLAs intact.- Responsible for intake, requirement… Show more - Salesforce Help Desk manager for Motive, a San Jose based company that builds AI-powered applications to automate vehicle and equipment tracking, driver safety, compliance and maintenance.- Led the Salesforce operations team to successfully resolve over 31000 Salesforce related requests from all departments in 2019 and 2020, including configurational changes, incidents and bugs with an average CSAT of above 4.8 while keeping 97% SLAs intact.- Responsible for intake, requirement gathering, prioritization and implementation of Salesforce features and customizations across all departments including Sales, Support, Customer Success, Order Management, Engineering, Growth, IT, Fulfilment and Finance.- Worked with IT to help integrate SFDC<>Workday<>OKTA that helped automate user management in Salesforce.- Implemented an improved incident management process including Root Cause Analysis.- Worked with the Enablement team to design, schedule and execute awareness and training for changes made to Salesforce and internal systems. Show less

- Led the Salesforce admin and operations team to design, implement and maintain Salesforce and internal business systems.- Created an extensive self-service knowledge base on Confluence, including FAQs, Known Salesforce Issues and standard operating procedures. The self-service knowledge base helped reduce Salesforce operational requests and issues by 37%.- Worked with the Business Intelligence team to develop Looker dashboards for embedded analytics and data visualization.- Scaled… Show more - Led the Salesforce admin and operations team to design, implement and maintain Salesforce and internal business systems.- Created an extensive self-service knowledge base on Confluence, including FAQs, Known Salesforce Issues and standard operating procedures. The self-service knowledge base helped reduce Salesforce operational requests and issues by 37%.- Worked with the Business Intelligence team to develop Looker dashboards for embedded analytics and data visualization.- Scaled up Salesforce admin team’s knowledge through training and development. Show less

- Worked on Salesforce process builders, flows, appexchange integrations as well as integrating and administering third party softwares - Created standardized Salesforce reports and dashboards to monitor KPIs for Sales, Support, Success and Marketing teams.- Extracted Salesforce data through SQL queries from Snowflake Cloud Data Warehouse for reporting purposes. - Administered multiple internal tools being used within the organization across different departments.

Islamabad