Zainab H. Email and Phone Number

● Successfully managed 13 engineering accounts ($12MM sales pipeline) to track contract progress and reduce outstanding invoice balances by $6MM using internal communication channels.● Maintaining account balances weekly by updating internal reports and communicating with stakeholders in multiple U.S.A time zones to keep project timelines current using Teams, Microsoft Outlook, Excel, and Oracle.● Reducing onboarding training time by 10 hours after constructing an informative 20-page standard operation procedure guide for newly onboarded associates using internal research and peer surveys.● Proactively working towards quarterly goals while improving the company’s reputation and ensuring client satisfaction by productively managing and tracking projects using internal software, Outlook, and Excel.

During this time of personal development, I leaped into the real estate industry. Developing both my marketing and consulting skills as I educated clients on the home-buying process while negotiating contracts, representing clients, and selling homes.

• Analyzed batches of stock market pricing data and prevented overlooked pricing errors from activating during market opening using ServiceNow CRM, internal software, and Microsoft Excel.• Collected, reviewed, and approved audited pricing databases to reduce pricing data errors using Microsoft Excel, Teams, Qwest, and internal software.• Captured, escalated, reviewed, and resolved 30+ pricing errors using ServiceNow ticketing software, Bloomberg terminal and other internal software.• Collected and submitted data for upcoming international corporate actions using Bloomberg terminal, and knowledge articles. • Strategically implemented business transformation concepts and reduced team ticket processing times by 10%.

• Researched and presented improvement initiatives for the asset transfers team to lean out business process bottlenecks by 10%.• Single-handedly created a 60-page team aide to streamline team processes using Microsoft Office Suite and knowledge articles.• Processed payment of 100+ loan contracts to prevent mortgage funding transaction errors from dispensation using Microsoft Excel and ticketing systems.

• Managed and tracked fiscal, quarterly, and monthly expense budgets to properly allocate and distribute contracted funds using Microsoft Office Suite.• Increased customer satisfaction by 60% using Outreach Systems CRM to connect and communicate with over 500 clients.• Improved course attendance by 10% by effectively marketing 30 procurement and contract training webinars by sending weekly Newsletters and course updates using email marketing and Outreach Systems. • Mitigated customer queries relating to contracting, counseling, and government contracting prerequisites by educating clients and reducing misinformation using Outreach Systems and telecommunication software.• Enhanced company brand identity by creating a new logo and website template designs for MDPTAC using Adobe Creative Cloud and WordPress.