Over 12+ experience in Healthcare IT , Core IT and IT administration .Contact no. 7030017228. Develop a growth strategy focused both on financial gain and customer satisfaction Conduct research to identify new markets and customer needs Arrange business meetings with prospective clients Promote the company’s products/services addressing or predicting clients’ objectives Prepare sales contracts ensuring adherence to law-established rules and… Show more Over 12+ experience in Healthcare IT , Core IT and IT administration .Contact no. 7030017228. Develop a growth strategy focused both on financial gain and customer satisfaction Conduct research to identify new markets and customer needs Arrange business meetings with prospective clients Promote the company’s products/services addressing or predicting clients’ objectives Prepare sales contracts ensuring adherence to law-established rules and guidelines Keep records of sales, revenue, invoices etc. Provide trustworthy feedback and after-sales support Build long-term relationships with new and existing customers Develop entry level staff into valuable salespeopleAccount Manager2014–presentManaged over 25 accounts in high-earning IT firm.Led 5 account managers to drive down time to resolve issues, resulting in a 15% boost in key client retention. Collaborated with marketing and analytics to determine root causes of customer complaints. Achieved 20% lower customer complaints across the business.Managed customer escalations and taken care of problem solving for the companies worked with. Show less

Health care IT. Provisioning for hospital employees on the company sold application. Desktop handling. Emergency technical situation handling. Escalation handling. Main Coordinator with the hospital IT team on application issues.Managed 5 major clients . Slashed customer complaints 30% in 1 year as a result of which most awarded employee of the year

Pension fund managing for clients Escalation handling Training new employeesCoordinating with the client and the pension consultants.Releasing payment.