• Regular management/up-keeping of inbox, fulfilling the requests of engineers and external stakeholders daily • Regular use of systems such as:PowerBi to generate feedback, Office 365, reporting system/ document retention systems• Developed and implemented and organized filing system to categorize and track project documents, ensuring easy access and retrieval for relevant stakeholders. • Collaborated with project teams of Engineers,Manufacturers, Project managers and technicians to ensure all necessary documents, including technical specifications, drawings, and reports, were accurately recorded and maintained.. • Conducted regular audits and quality checks on project documents to ensure compliance with company standards and regulatory requirements. • Utilized document control software to track document revisions, maintain version control, and facilitate effective communication among team members.

● Conducted DBS checks for new employees. ● Administrative Oversight: Managed daily office operations, ensuring efficient workflow and adherence to policies.● Staff Coordination: Recruited , trained, and supervised administrative staff.● Budget Management: Assisted in budget preparation and monitoring expenses to ensure financial compliance.● Record Keeping using*CMS* System: Maintained accurate resident records, staff files, and operational documentation.● Compliance Assurance: Ensured each young persons facility adhered to health, safety, and regulatory standards.● Communication Liaison: Served as the point of contact between families, staff, and external agencies.● Program Development: Collaborated with area manager and directors to design and implement programs that enhance resident well-being.● Quality Improvement: Monitor service delivery and implement improvements based on feedback and performance metrics from staff and residents.● Event Coordination: Organise community events and activities for residents and families to promote engagement.● Implemented filing systems from scratch for staff documents

EXECUTIVE OFFICERManage performance to meet targets for quality, efficiency and customer service, as well as customer complaints and correspondence.' Oversee the integrity and accuracy of the team`s work.' Ensure that customers are dealt with in a prompt, courteous and helpful way.' Manage the attendance and availability of staff to meet likely demand.' Brief staff, complete the induction of new team members, manage individual performance levels and make sure each person`s development needs are met.' Manage your time effectively, meeting agreed service level response times.

* Digital Marketing Strategy: Developed and implemented targeted digital marketing strategies to increase brand awareness and online orders for local Chinese takeaway shops.* Social Media Management: Managed social media profiles (Facebook, Instagram, WeChat) to engage with customers, promote menu items, and share special offers, resulting in a 30% increase in follower engagement.* Content Creation: Created engaging content, including blog posts, videos, and graphics showcasing menu items, customer testimonials, and behind-the-scenes operations to enhance the brand's online presence.* SEO Optimization: Conducted keyword research and implemented on-page SEO strategies to improve website visibility in local search results, driving a 40% increase in organic traffic.* Email Marketing Campaigns: Designed and executed email marketing campaigns to promote new menu items, seasonal promotions, and loyalty programs, achieving a 25% open rate and 15% click-through rate.* Online Advertising: Managed pay-per-click (PPC) and social media advertising campaigns targeting local customers, resulting in a significant increase in online orders and foot traffic.* Customer Engagement: Developed and maintained a customer loyalty program through digital channels, encouraging repeat business and customer referrals.* Analytics & Reporting: Monitored and analyzed digital marketing performance metrics using tools like Google Analytics and social media insights, making data-driven decisions to optimize campaigns.* Market Research: Conducted market research to identify customer preferences and trends in the local food delivery market, tailoring marketing strategies accordingly.* Collaborative Partnerships: Collaborated with local food influencers and bloggers to enhance brand visibility and reach new customer segments through reviews and sponsored posts.

•Cleaned restaurant before opening times and after closing times•Served food to customers •Helped prepare takeaway orders•Set up the restaurant before customers came• Able to use my chinese language skills when approaching customers

Worked with ESL students and assisted them with work. Also worked along side the teacher in organising the work and set up the class. Gave 1:1 help to the students who needed the most help.

Maternity cover•Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.•Greeted visitors and customers upon arrival, offered assistance and answered questions. •Directed incoming calls to departments, transferring to the best-qualified staff member to respond to the caller's needs.•Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.•Answered telephone calls to field inquiries from clients, vendors and various other callers seekinginformation.

•Assisted in the kitchen with food preparation and decoration whilst working under pressure.•Took and delivered food orders always following the health and safety procedures.•Used cash registers and credit card machines to cash out customers.•Gave information of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

•Greeted guests and built up rapport with fans•Maintained appropriate behaviors and controls to meet or exceed health department standards.•Ensure order and a safety environment for fans by requesting to queue up during half time and after match events.•Aim to reach the daily goal of selling match day programs to oncoming fans

•Offered each customer great, personal service and polite support to boost sales and customersatisfaction.•Organized store merchandise racks and displays to promote and maintain visually appealingenvironments.•Coordinated efficient restocking of sales floor with current merchandise and accurate signage for currentpromotions.•Balanced and organized cash register by handling cash, counting change and storing coupons.

Wiped down tabletops, chairs and condiment containers.• Performed daily checklists throughout the school classrooms and facilities, including cleaning floors,wiping down glass entryways and collecting trash.• Maintained specialty spaces such as chemistry laboratories by cleaning with safe solvents.