• Research, analyze, and determine an appropriate course of action for customers• Provide technical solutions in regard to installing, operation and maintenance of products• Provide quality customer service while demonstrating the ability to effectively resolve customer inquiries on the first contact• Effectively using all available technology tools and resources to resolve customer inquiries• Troubleshoots and resolves technical issues using established diagnostic tools and procedures• Schedule service calls and follow up with customers

• Efficiently managed email and correspondence• Scheduled and organized meetings, appointments and events• Prepared reports, presentations and other documents• Assisted in planning, coordinating, and overseeing projects• Collected, analyzed and interpreted data while ensuring data accuracy and integrity• Generated reports from data for executive review• Conducted research on market trends, regulatory changes and industry developments• Actively participated and made presentations at team and staff meetings via zoom

• Created positive experience by understanding and meeting customer needs promptly, professionally, and accurately• Handled a high volume of inbound requests by phone calls, chats, and email• Captured, summarized, and reported customer interaction details accurately• Effectively and accurately communicated product and service information to clients• Maintained and built sustainable client relationships by providing exceptional customer service• Ensured maximum customer satisfaction while discharging duties• Generated sales lead through data gathered from clients’ records