Led the development and launch of Luxridr's platform, connecting car owners with valid licenses to individuals in need of temporary transportation solutions.Defined product strategy and roadmap, aligning with company goals and market demands, resulting in a 30% increase in user acquisition within the first six months.Conducted market research and gathered user feedback to continuously improve the platform's features, enhancing user experience and satisfaction.Collaborated cross-functionally with engineering, design, and marketing teams to prioritize features, streamline development processes, and effectively communicate product updates.Implemented data-driven decision-making processes, utilizing analytics tools to monitor key performance indicators and identify areas for optimization.Established partnerships with insurance providers and regulatory agencies to ensure compliance and mitigate risks associated with peer-to-peer car rental services.Developed and executed marketing campaigns to promote platform adoption and increase brand awareness, resulting in a 40% increase in monthly rentals.Provided ongoing support to users, resolving inquiries and issues promptly to maintain high levels of customer satisfaction and retention.

Worked with the team to develop and execute a high-impact sales enablement strategy and data-driven solutions to support the sales team's success.Utilized performance data to identify knowledge or skill gaps within the sales team and provided valuable feedback to continuously refine the sales enablement strategy, ensuring that it remained effective and relevant.Built strong and productive relationships with stakeholders and collaborated across all business units to ensure alignment and successful execution of initiatives.Designed and delivered effective onboarding and training programs for new team members, ensuring a smooth integration into the organization and a quick ramp-up to productivity.Led the development of communication plans, learning materials, and resources to support the ongoing growth and refinement of the business development framework and content, including tools and templates.Managed key projects, including the planning and coordination of training workshops and other relevant events, ensuring they were executed efficiently and met their objectives.Facilitated key team meetings, fostering open communication and collaboration among team members.

Oversaw general administration tasks, including filing and managing paperwork, to maintain an organised and efficient work environment.Processed and managed orders effectively, ensuring a seamless and organised order fulfilment process.Handled returns and refunds efficiently, prioritising customer satisfaction and upholding a positive brand image.Provided exceptional customer service by addressing inquiries, concerns, and resolving issues promptly, resulting in consistently high levels of customer satisfaction.Monitored stock availability and managed inventory levels to ensure products were readily available for customer orders.Maintained live stock, ensuring accuracy in product information, styles, and quantities, thereby enhancing the customer shopping experience and minimising errors.