Zainab Aslam Email & Phone Number

Toronto, Ontario, Canada

Exceeding all advice metrics Q4 (Sep - Nov 2021)New Business: 137.19%Digital Fluency: 247.45%Deepen Relationship: 94.68%Q1(Dec - Feb 2022)New Business: 137.99%Digital Fluency: 235.40%Deepen Relationship: 129.87%Q2 (Mar - May 2022)New Business: 190%Digital Fluency: 252%Deepen Relationship: 161%

Pakistan

• Seized opportunities to gain exposure within the community and built a robust clientele (held exhibitions, collaborated with top Instagram Influencers/ Bloggers).
• Built successful online business from ground up, collecting capital, setting up online presence and managing customer interactions.
• Handled all aspects of business, including accounting, purchasing and Instagram Page.
• Conducted reviews of flagged transactions and reports that showed potential suspicious activity.

Toronto, Ontario, Canada

• Resolved fraud-related issues carefully reviewed and declined online transactions and authorized any transactions that were deemed legitimate through analysis and customer verification.
• Answered incoming customer calls/ emails/social media queries with regard to product, delivery, billing concerns and general queries.
• Made a positive impact on the company's bottom line by problem solving and turning frustrated clients into repeat customers by maintaining a high level of professionalism and built a positive rapport with each and.
• Worked with the management team to stay updated on product knowledge and stay updated on any changes in company policies.

Toronto, Canada Area

• Processed personal banking transactions including cheques, cash deposits, withdrawals, wire transfers, and bill payments for clients accurately and efficiently.
• Educated Clients on a wide range of financial products (e.g. Line of Credits, Credit Cards, TFSA/Mutual Funds, Saving accounts etc.). Actively recognized opportunities to promote, up-sell and cross-sell other existing.
• Ranked in top Quartile and top performer in the GTA-East (Toronto Central) District and received an Award of Excellence.

Toronto, Canada Area

• Assisted Manager with tasks including training new staff members, working out weekly rosters, merchandising new season stock, banking, inventory, resolving staff conflicts, theft prevention and in charge of supervising.
• Ensured customer service standards are upheld by listening to customers' wants and needs, providing product information as required.
• Increased sales with excellent customer service skills, using friendly yet persuasive sales tactics while promoting and recommending in-store merchandise.
• Maintained store appearance and assists in processing and replenishing merchandise.
• Kept and maintain up-to-date knowledge of sales and promotions, and policies regarding payment and exchanges, and security practices.
• Performed end of day duties such as payroll, end of day reports, lock and secure store.

Scarborough Southwest

• Represented and dealt with issues important to the youth of Toronto.
• Presented issues, provided feedback and input to City Council, Municipal government and other various civic committees on issues affecting the Youth of Ward 35.
• Shadowed City Councilor Michelle Berardinetti’s Executive Assistant Michael Giles.
• Collaborated with other Youth Councilors and proposed solutions to issues that affected the Ward.

Toronto, Canada Area

• Learned about different kinds of immigration services, rules and visas such as Permanent Residence, Study Permit, Work Permit, Visitor's Visa, Convention Refugees and Temporary Resident Permits.
• Provided immigrants and their families with information, resources, and support in order to help them access opportunities and achieve their settlement goals.
• Assisted law clerk and lawyer with document checking, preparation of applications, and preparing letters of invitations.
• Greeted visitors, took phone calls, and made appointments.

Bloor Street

• Contributed to company's success by providing help and support to the customers to choose the right type of footwear according to their requirements.
• Answered customers' questions concerning prices of the shoes.
• Received payments by cash, credit cards and debits and balanced cash received with cash sales daily.
• Monitored and organized the floor.