- Developing and maintaining strong client relations acting as primary contact for inquiries and concerns- Securing new business by reaching out to potential clients and fostering relationships with existing clients, ensuring satisfaction with our services - Managed daily dispatch operations, anticipating and fulfilling job requirements efficiently. - Resolved employee conflicts and customer issues promptly maintaining a positive work environment and high client satisfaction - Recruiting, training and managing staff providing ongoing support to meet job requirements

- As a Dispatch and HR Manager, daily responsibilities include shift scheduling, employee management and approvals for a team of over 20 Traffic Control Persons- Hiring on various job boards, onboarding and setting up employees to succeed - Maintaining client relationships as well as coordinating with other traffic companies in the industry- Periodically assisting with the short- and long-term strategy as well as the communications and marketing needs of the company- Creating sales strategies resulting in business development; also taking part in contract negotiations

- Started as a sales associate and within 3 months, promoted to store manager- Responsible for running the day-to-day operations of the printing store offering a wide range of services and products- Actively assisted with other business functions such as marketing, business development at networking events and setting up trade shows to name a few- Initiated and ran the social media presence of the store; from target marketing to engagement, upkeep and revamping of the website- Managed employees from hiring and training to the daily overseeing; also improving overall store efficiency.

• Creating newsletters and developing subscriber database on Mail Chimp • Updating the website and social media including Twitter, Instagram, Linkedin and Pinterest• Communication and PR surrounding the workshops• Assisting in any other form of communication and project managementas needed

- Promoting and marketing the uniqueness of this product, while providing excellent customer service through interaction with the customers- Assisted in the creation of the company’s framework and application process

- Activities in the Gift room included wrapping and dispatching products as well as understanding the product and its benefits to the end consumer.

- Responsible for creating and maintaining the department’s social media platforms- Also in-charge of data operation and providing IT support to the teachers as well as admin staff- Other responsibilities included event/trip organization as well as resolution of internal and external conflicts- Maintaining an ongoing talent list and recruiting accordingly as needed