Service Desk Analyst
CurrentProviding first line IT support to the NHS and its organisations. Hardware and Software support for computers, laptops, printers, peripherals, mobile/telecoms. Creating group policies and shared inboxes, Active Directory account management, software updates, license installs. Working with a wide range of teams and third parties to resolve any site outages.Providing first line IT support to the NHS and its organisations. Hardware and Software support for computers, laptops, printers, peripherals, mobile/telecoms. Creating group policies and shared inboxes, Active Directory account management, software updates, license installs. Working with a wide range of teams and third parties to resolve any site outages.Skills: Computer Hardware · Microsoft Word · Citrix Products · Problem Solving · Windows · Customer Service · Project Management · Teamwork · System Administration · Operating Systems · Troubleshooting · VMware · Desktop Virtualization · Software · Team Organisation · SCCM · Technical Support · BMC Remedy Ticketing System · Active Directory · Microsoft Office · Software Licensing · First line support · Software Installation · Interpersonal Communication · Ticketing Systems · Office 365 · Powershell