■ Project Title: WhatsApp Customer Service Bot■ Client: A Leading Travel Agency, Kuwait• Developed a comprehensive Automated WhatsApp Customer Service Bot application with a monitoring and handling dashboard. ■ Project Title: UK Real Estate Data Mining■ Client: Property Management Company, London, UK• Own strategy, design and implementation of data collection and data scraping application from publicly accessible domains pertinent to My Block HQ’s specific needs. Automate data collection eliminate manual effort and implement cloud based data storage and auto-reporting capabilities. Design & experiment LLM based chat feature via open source and trained models.• Efficiently managed and structured over 5 million records of data using PostgreSQL, ensuring robust storage and swift retrieval. Leveraged complex SQL queries to enable comprehensive data analysis, significantly enhancing insights.

■ Project Title: Intelligent Insurance Document Understanding & System Data Entry RPA■ Client: A Leading Insurance Company, Middle East RegionEngineered and implemented a comprehensive Robotic Process Automation (RPA) solution using Python and UiPath to streamline insurance document processing, significantly enhancing operational efficiency and data accuracy.• Achieved a 70% reduction in document processing time, decreasing from 10 to 3 minutes per document.• Saved approximately 176 hours per month by automating manual data entry, substantially reducing processing errors.• Improved OCR accuracy by 80% through detailed analysis of client workflows and document structures, coupled with the development of specialized Python scripts for refined OCR processes using computer vision techniques.• Attained 95% accuracy in extracting information from varied document structures and languages, leveraging intelligent document understanding techniques.

■ Worked for the Data Science & Solutions Department, with key responsibilities including:• Conducted detailed business process analysis and data analysis to identify opportunities for process improvements and automations using lean principles in collaboration with the Data Science team.•Analyzed operations data from ERP system reports to identify bottlenecks and opportunities for automations.• Designed and developed customized KPI and Analytical dashboards with ETL pipelines for business process monitoring.• Developed software applications using Python language following agile principles to optimize and increase efficiency of warehouse and back-office processes.• Collaborated with cross-functional teams, managing entire project lifecycles from idea generation to project handoff.• Led procurement, project management and partnerships with automation companies, international vendors and contracters for complex projects.• Developed mechatronic control systems with control software using micro-controllers such as Raspberry Pi, Arduino, ESP32 and more for warehouse facility automation systems.• Created Robotic Process Automation (RPA) solutions using UiPath and Python for automation of manual operations such as data entry and reporting.• Led AI and Machine Learning research & development (R&D) initiatives focused on data analytics and operations enhancement.

■ Subsidiary of Expo Lanka Holdings and Managed by EFL 3PL• Conducted Research and Development to enhance the user experience and operational efficiency of the company's E-Commerce platform.• Developed analytical dashboards to monitor performance of operations, sales, rider performance and vendor performance in collaboration with the operations analyst.• Developed web scraping and SEO tools to gather competitive intelligence from competitors on product pricing, enabling data-driven pricing strategies• Established a centralized SQL data warehouse, integrating data from POS, delivery management system and e-commerce platforms for the development of KPI dashboards.• Conducted business process re-engineering to improve operational speed and efficiency in collaboration with Data Science Team.• Automated data exchange between the e-commerce platform and external systems using custom Python REST APIs, streamlining operations and improving efficiency.

Worked with Mitsubishi Vehicles, specifically cars, SUVs, andPHEV models.• Routine service for both Petrol and Diesel vehicles.• Problem diagnosis and fault identification both physically and by using the OBD scan tool.• Repair and part replacement.• Engine Tune ups.• Engine/Gearbox Overhaul and Repair .

Worked at the CRYSBRO chicken processing plant.• Welding/Grinding and drilling of components to fabricate products.• Wiring connections dealing with 3 phase electricity.• PLC maintenance and wiring.• Repaired and replaced motors, mechanical levers and other mechanical components when necessary.

Worked with electronic brands Acer & Canon.• Service of laptops & Desktops• Service of Printers & Scanners• Repair & part replacements.• Software diagnosis & installations.