• IT Strategy and Management.• IT Policies and Procedures.• IT Portfolio and Roadmap.• Vendor Management.• Handle budget and ensure cost effectiveness.• Windows 2012 R2 /2016/2019 server. • Designing and Implementing VMware ESXi and Hyper-V. • Maintenance of 50+ mailboxes in Microsoft Office 365. User Mailbox Create, Delete, Shared Mailbox, Recover Deleted Mailbox, Adding Aliases Email, Assigning Licenses.• Maintenance of 50+ users IP telephony using Yeastar in Head Office. • Server backup disk to disk and tape backup using Veeam Backup & Replication.• Fortinet firewall Fortinet 60F.• SonicWall Firewall TZ370, TZ270, TZ300 & TZ215.• Prepared monthly, weekly and daily project progress report for the Clients and higher managements.• Install, configure, test and maintain operating systems, application software and system management tools.• Planned and Implemented End to end network monitoring System using EXFO| WORX and EXFO|XTRACT solution and Fiber Monitoring Solutions.• Perform Upgradation on the delivered and supporting solutions.• Successful Completion of Proof of concepts on various monitoring solutions like Fiber , Network etc.• Define project schedules, allocate resources and monitor progress.• Align project objectives with company goals, and make sure project team is clear on objectives.• Deliver and install technology solutions.• Fully responsible for the computer systems (Hardware /Software /Applications /Servers) within the company and also to the Client for the Our Projects.• Analyzed the existing Application system and automated the possible manual process works.• Maintain security, backup, and redundancy strategies.

Expertise in Windows 2008/2012 R2 server administration and Active Directory administration technical issues. Administrate and maintenance Active Directory such as setting new active directory, creating users & group policies. Installing and supporting Systems (Including Desktops, Laptops & Network Components)(Head Office / Different Site Office). Installing, configuring, and managing virtual machine resources in Hyper-V 2008 R2 and 2012 R2 servers. Configuration and maintenance of WIFI Router and Access Point. Windows Server performance monitoring. Provided Level 1 support to all end users of different departments in the company for all queries pertaining to hardware and software. Maintained accurate and detailed logs within the established ticketing system (Remedy) for User’s calls as well as for communication and escalation steps taken to ensure prompt resolution. Managed the Assets belongs to IT and documented properly on changes. Troubleshoot systems Software and Applications and handling the escalated problems Configure and Maintain Additional Domain Controller, DHCP, and DNS Server. Providing folder access and managing quota size. Support the end user Face to Face, Telephone or Remotely for resolving the issues.

Monitoring and troubleshooting User Authentication. Installing, Configuring and troubleshooting the various software. Involved in managing the Share folders and assign permissions to those shared folders. Diagnose Hardware and Software problems, and replace defective components Installing, Configuring and troubleshooting the various software. Involved in managing the Share folders and assign permissions to those shared folders. Installing, Configuring and Troubleshooting Network, LAN and WAN. Setup and Maintaining standalone and Network Printers. Assisted in troubleshooting user problems relating to Operating System issues, Upgrades, Network Connectivity and MS Office Products.