• Handling Large volumes of tickets via our ticking system (Atera), Using company SharePoint and Credentials manager (Keeper) to analyzed, assign, prioritized Networks, Servers, Windows, Mac, hardware and software issue and effectively find resolutions on a day-to-day basis.• Set up and Manage Microsoft Office 365 tenant - Global Administrator, Licensing, Managing Devices via Azure Active Directory for Centralized Administration, MDM Intune (APNs Push certificates), Conditional access Policies (Device Compliance - Bit locker, MFA and Bitdefender). Setting up SharePoint sites for internal and external clients, managing permissions and access via Security and SharePoint Groups, OneDrive troubleshooting, Compliance and Security, O365 Exchange (Shared Mailbox, creating retention policies for online Archiving and using PowerShell Commands to Push configurations.• Windows Server (HP ProLiant) setup, Server OS 2012, 2016, 2022, RAID configuration, Hyper-V management, Virtualization and resource management, Domain Controller and File Server, patching, managing and server maintenance.• SonicWALL, FortiGate and USG setup (Zones, VLans and IP isolation), creating Dynamic DNS, Rules and NAT Policies for Port forwarding (Whitelist IP), and Managing End-point security Bitdefender Gravity Zone. Setting up SSL VPN for Single-Sign-On (SSO) via Azure, Creating Site-to-site using IPsec Protocol L2TP VPN (Split and Full Tunnel) to access Local file server and NAS, VPN troubleshooting.• Synology NAS setup, Maintenance and migration. Use of Synology Hybrid RAID (SHR), DSM configuration, Synology Directory server for Domain controller, Shared folder access control via groups for Management.• Managing UniFi Controller, adopting new Access Points and configuring Routers (Edge), Managed PoE Switches (Unifi, D-Link) troubleshooting (AP Power injectors) to improve and resolve networks issue.

• Managed Office Global admin portal, Exchange, SharePoint (Setup new Site and library management for OneDrive error free usage), troubleshoot all Software and Hardware related across 5 Store and head office across Melbourne, Managed Accounting Sales Software (MYOB) and ensuring POS systems accessibility at all time.• Monitored (Wireshark, Advanced Ip scanner), analyzed, and improved Bossini network infrastructure – Firewall license management (Unified Threat Protection) and maintenance (FortiGate), Unifi switches, Unifi AP, Created VLan’s for each department and Configured DHCP scope.• Setting up Label printer (EPSON TM-M30), Managing, updating and setting up Konica Minolta (Static IP, Scan to Mail using SMTP server) for head office and HP Color Laser Jet MFP printer for stores.• Managing DNS Hosting (GoDaddy.com), Making sure TXT and MX records are updated, liaise with web development team to make necessary changes with seasonal updates (Sales offers and new product updates) and mitigate website downtime.• Backing up All company documents to NAS from device using active backup for business agents on device.

• Worked on 3 projects, WrapCo, McKay, and Lagwell in Australia Scoping Business requirements setting milestones, and coordinating with the project manager.• Designed and Mapped business process (Flowcharts) with the Project manager using "Microsoft Visio" for modular integration of Zoho CRM for each client website.• Mapping Zoho forms and Web-to-Lead functionality with HTML iframe embedding code on a website.• Day-to-Day meetings with the project coordinator and backend developers to make sure we are on schedule and directional progress and Operational handover & client training for CRM.