Guest Relations Officer
Current
Apr 2023 - Present
AeroLeads people directory · profile
Zai Soon Phua Email & Phone Number
Guest Relations Officer
at
JW Marriott
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Guest Relations Officer
Location
Wp. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Company size
Who is Zai Soon Phua? Overview
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Quick answer
Zai Soon Phua is listed as Guest Relations Officer at JW Marriott, a with 8697 employees, based in Wp. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia. AeroLeads shows a matched LinkedIn profile for Zai Soon Phua.
Zai Soon Phua previously worked as Casino Membership & Premium Services Host at Macau Fisherman'S Wharf 澳門漁人碼頭 and Business Associate / Supervisor at 66 Tart Shop Kuala Lumpur, Malaysia. Zai Soon Phua holds Bachelor Of Science - Bs, Hospitality Administration/Management, 2Nd Class Honours (1St Division) from Sheffield Hallam University.
Company email context
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JW Marriott
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Profile bio
About Zai Soon Phua
Currently working in JW Marriott Hotel Macau SAR as Guest Relations Officer to focus on my career path in the hospitality industries.
Current workplace
Zai Soon Phua's current company
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Jw Marriott
8 roles
Zai Soon Phua work experience
A career timeline built from the work history available for this profile.
Casino Membership & Premium Services Host
• Assists in the coordination of day-to-day administration of the casino, facilitate in the casino's membership registration and provide service to the guests.• Develop and retain a good working knowledge on the casino operations and current promotions.• Arrange hotel rooms and transportation services for the arriving VIPS.
Jul 2018 - Aug 2023
Business Associate / Supervisor
66 Tart Shop Kuala Lumpur, Malaysia
• Managed packaging and displayed products in store windows to attract more customers to store.• Provided welcoming service by greeting and assisting guests, and responded to guest inquiries and complaints.• Maintained accurate and timely records of purchases, sales and requisitions; reviewed invoices and profit and loss statements to find and eliminate areas of waste.
Jun 2017 - Jun 2018
Human Resources Trainee
Intercontinental Kuala Lumpur
• Served as a link between management and trainees by answering questions, communicating decisions and helping to resolve work related matters.• Assisted on evaluation and screening on applicants for selected positions within the hotel.• Maintained hotel trainees paid time off and ensured correct pay out for requested time.
Mar 2017 - May 2017
Restaurant Server
Intercontinental Kuala Lumpur
• Frequently assists colleagues during rush periods to foster teamwork while providing exceptional service and guest dining experience.• Assisted in a private Royal Family dining event.
Feb 2017 - Mar 2017
Restaurant Server
Grand Seasons Hotel, Kuala Lumpur
• Consistently provided friendly guest service and heartfelt hospitality.
Mar 2015 - Apr 2015
Housekeeping Trainee
Grand Seasons Hotel, Kuala Lumpur
• Perform general cleaning assignments and services in hotel rooms, hallways and common areas.• Report any damages, maintenance problems, safety issues, and potential hazards to the management, ensuring adherence to safety code procedures.
Feb 2015 - Mar 2015
Front Office Trainee
Grand Seasons Hotel, Kuala Lumpur
• Assisted in sub-departments consisted of Concierge, Guest Relation agent, Front Office agent, Operator, Business Centre staff and Front Office runner.
Jan 2015 - Feb 2015
Team & coworkers
Colleagues at JW Marriott
Other employees you can reach at jwmarriott.com. View company contacts for 8697 employees →
ML
Mónica Lorena Morales Sánchez
Colleague at Jw MarriottBogota, D.C., Capital District, Colombia
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MC
Mantu Chakraborty
Colleague at Jw MarriottBengaluru, Karnataka, India
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RV
Russ Van Ness
Colleague at Jw MarriottPasadena, California, United States
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ST
Shakti Tripathi
Colleague at Jw MarriottPune, Maharashtra, India
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RR
Rio Rizky
Colleague at Jw MarriottGambir, Jakarta, Indonesia
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陈
陈阳曦
Colleague at Jw MarriottUnited Arab Emirates
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NL
Natasha La Cruz
Colleague at Jw MarriottVenezuela, Bolivarian Republic Of
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AS
Ana Sofia Maldonado Simancas
Colleague at Jw MarriottMadrid, Community Of Madrid, Spain
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AC
Ashley Chavez
Colleague at Jw MarriottChandler, Arizona, United States
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HA
Hassan Alkadi
Colleague at Jw MarriottUnited Arab Emirates
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Mónica Lorena Morales Sánchez
Colleague at Jw MarriottBogota, D.C., Capital District, Colombia
View →
MC
Mantu Chakraborty
Colleague at Jw MarriottBengaluru, Karnataka, India
View →
RV
Russ Van Ness
Colleague at Jw MarriottPasadena, California, United States
View →
ST
Shakti Tripathi
Colleague at Jw MarriottPune, Maharashtra, India
View →
RR
Rio Rizky
Colleague at Jw MarriottGambir, Jakarta, Indonesia
View →
陈
陈阳曦
Colleague at Jw MarriottUnited Arab Emirates
View →
NL
Natasha La Cruz
Colleague at Jw MarriottVenezuela, Bolivarian Republic Of
View →
AS
Ana Sofia Maldonado Simancas
Colleague at Jw MarriottMadrid, Community Of Madrid, Spain
View →
AC
Ashley Chavez
Colleague at Jw MarriottChandler, Arizona, United States
View →
HA
Hassan Alkadi
Colleague at Jw MarriottUnited Arab Emirates
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3 education records
Zai Soon Phua education
Bachelor Of Science - Bs, Hospitality Administration/Management, 2Nd Class Honours (1St Division)
Bachelor Of Applied Science - Basc, Hospitality Administration/Management
Bachelor Of Science - Bs, Hospitality Administration/Management
FAQ
Frequently asked questions about Zai Soon Phua
Quick answers generated from the profile data available on this page.
What company does Zai Soon Phua work for?
Zai Soon Phua works for JW Marriott.
What is Zai Soon Phua's role at JW Marriott?
Zai Soon Phua is listed as Guest Relations Officer at JW Marriott.
Where is Zai Soon Phua based?
Zai Soon Phua is based in Wp. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia while working with JW Marriott.
What companies has Zai Soon Phua worked for?
Zai Soon Phua has worked for Jw Marriott, Macau Fisherman'S Wharf 澳門漁人碼頭, 66 Tart Shop Kuala Lumpur, Malaysia, Intercontinental Kuala Lumpur, and Grand Seasons Hotel, Kuala Lumpur.
Who are Zai Soon Phua's colleagues at JW Marriott?
Zai Soon Phua's colleagues at JW Marriott include Mónica Lorena Morales Sánchez, Mantu Chakraborty, Russ Van Ness, Shakti Tripathi, and Rio Rizky.
How can I contact Zai Soon Phua?
You can use AeroLeads to view verified contact signals for Zai Soon Phua at JW Marriott, including work email, phone, and LinkedIn data when available.
What schools did Zai Soon Phua attend?
Zai Soon Phua holds Bachelor Of Science - Bs, Hospitality Administration/Management, 2Nd Class Honours (1St Division) from Sheffield Hallam University.
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