Zaitun Abdul Email & Phone Number

Nairobi, Kenya

_Collect and analyze updates on project areas in collaboration with field team-Liase on a regular basis with program officers to collect their input-Draft and edit weekly updates for the minutes and monthly report-Assist in drafting and editing program specific documents-Assist in capacity building for staff in areas of impact reporting and program development-Proofread and edit assessment reports for various programs-Assist in updating records and photographic files in accordance with program standards and requirements

Nairobi, Kenya

• In charge of end user support. This includes answering calls and direct messages via lync • Solving issues both hardware and software related and escalating the issue when necessary• Active Directory administration where I created new users, updated existing users and deleted users that were no longer employees• Using AD to ensure all user accounts are set up correctly• Centralized printing management where we inter connected all the 11 remote sites to be printing centrally.• This ensures we save on cost and paper• In charge of the help desk system (top desk) where users log in IT related issues.• Solve the issues and escalating to the right people to complete the request when necessary.• In charge of voice conferencing and town halls via lync.• Enable people from all organizational units (OU) across Africa to do meetings via lync and how to connect with external people.• The town halls are regular monthly meetings where we had to connect all remote sites (11 in numbers) to see presentations that were held in Head Office. (HO)• In charge of IT inventory management where I made a record of all the IT equipment we had in store and work on demand as it arises.• The inventory management system listed all equipment in use and who had them at all the sites. This made work easy to do.• In charge of customized reporting tools where we come up with applications and tools that enable users to come up with timely reports.• Customized since the applications are made according to specific user request.• In charge of invoice printing where we supported the printing centrally from HO and troubleshooting when necessary• In charge of teach management System where I enabled users to access the specific online courses from a central portal.• I enabled the users in charge of coming up with the specific courses to upload the content on the portal.

Nairobi, Kenya

I am currently an SAP Certified Consultant.

Kenya

• In charge of end user support on both hardware and software issues.• Network configuration to ensure all systems are up and running.• Restructuring of website and getting more input for the website to be more functional and up and running.• Servicing of machines when they are faulty or need replacement.• Liaise with 3rd party suppliers to ensure all IT services are running efficiently.

Nairobi, Kenya

Tutor 1st and 2nd year students on Math. I have helped, encouraged and motivated students to develop a positive attitude towards Math and Programming.

Nairobi, Kenya

• Working in area of administration and bills• Personal Banking• Business Banking• Customer care• Advances• Micro-banking

Lead a team of trainees from various high schools within a specific divisionEngaging in community projectsLearnt basic first aid skills

Bachelor Of Business And Information Technology, Information Systems, First Class Honours

Activities and Societies: Mentors Club, Student Council, AIESECGraduated with honors in Business and Information Technology and majored.

Bachelor Of Business And Information Technology, Business And It, First Class Honours

Activities and Societies: Mentoring, Student Council, AIESEC, Kenya Model United Nation (KMUN)Business and Information Technology