Zaiyou Chen, Cphr Email & Phone Number

Canada

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

• Coordinating the full employee training cycle (including identifying needs, gathering feedback, and developing appropriate training programs).
• Creating and updating Standard Operating Procedures used across all FlyOver attractions.
• Collaborating with two Training Coordinators to continuously refine and bolster the training program.

Vancouver, Canada Area

• Onboarding and training new team members for all frontline positions.
• Implementing training plans to address weaknesses in employee performance.
• Creating and updating training materials, including checklists and learning aids.
• Administering regular refresher training to ensure adherence to Standard Operating Procedures

Vancouver, Canada Area

• Managing up to 8 team members as a Team Lead while maximizing operational efficiency.
• Delivering exceptional guest service in a fast-paced environment.
• Organizing and directing guest flow during peak traffic times.

Vancouver, Canada Area

• Communicated operational needs to Managers for appropriate scheduling.
• Monitored company communication channels to address all customer inquiries
• Completed all payment and order processing, including corporate deals with other companies.

Vancouver, Canada Area

• Taught introductory level French and intermediate English with a focus on oral presentation skills.
• Collaborated with educational advisors to develop weekly lesson plans for private and group sessions.

Bachelor Of Commerce - Bcom, Business/Commerce, General

Undergraduate student specializing in Organizational Behaviour and Human Resources.

Education record

Activities and Societies: Debate Club co-president, Kitchen On a Mission executive, ultimate frisbee team