Zak Prell Email & Phone Number

Experienced Specialty Vehicle appraiser with a proven track record in creating and auditing estimates for 1st and 3rd party material damage claims within the automotive and specialty lines. Adept at negotiating settlements, ensuring regulatory compliance, and maintaining excellent relationships with internal and external stakeholders. Skilled in mentoring, quality control, and providing technical assistance for material damage claims. Possesses a comprehensive understanding of policy types and a strong foundation in estimating fundamentals.

Atlanta, Georgia, United States

Proficiently conducted customer environment test refreshes, setups, and diverse product implementations, ensuring precise execution and alignment with specified requirements. Demonstrated adeptness in providing exceptional customer support by addressing inquiries, troubleshooting challenges, and resolving cases pertinent to UKG's suite, fostering positive client relationships. Applied expertise in SQL to extract and manipulate data, effectively contributing to the resolution of technical issues and enhancing overall system performance. Consistently achieved remarkable survey results, reflecting a commitment to delivering high-quality service and driving customer satisfaction to new heights. Employed strong deescalation skills to adeptly manage and resolve complex customer situations, defusing tensions and maintaining cooperative interactions. Collaborated seamlessly with cross-functional teams, sharing insights, escalating critical matters, and contributing to the enhancement of operational processes. Kept abreast of industry trends and emerging technologies, ensuring continuous skill development and the ability to implement best practices effectively.

Atlanta, Ga, United States

Primarily assigned to overseeing and maintaining the relationship with shops who handle exotic and specialized claims. Cultivate and maintain strong affiliations with collaborating repair facilities. Proficiently manage Field, Drive-in, and Virtual claims. Enthusiastically volunteered for ART/CAT Reserves, engaging in numerous deployments. Hold a pivotal role in employee training initiatives, contributing extensive expertise. Served as a valuable resource for adeptly engaging with challenging repair shops.

Marietta, Georgia

Excelled in diagnosing and repairing bicycles, performing meticulous maintenance tasks, and collaborating closely with customers to fulfill their unique cycling needs. My commitment to accuracy, efficient bike assembly, and exceptional customer service led to positive feedback and increased repeat business. I also managed inventory, participated in cycling events, and stayed updated with industry trends, showcasing a well-rounded approach to bike shop operations. With a blend of technical expertise, customer focus, and industry knowledge, I consistently contributed to the shop's success and the satisfaction of cycling enthusiasts.

Atlanta, Georgia

I provided knowledge and assistance in UKG Pro (UltiPro Core) products, focusing on HR, Payroll, Benefits, and Integrations. I assisted in process improvement projects aimed at boosting efficiency. I offered technical expertise to support my teammates in tackling customer challenges and resolved escalated issues. I managed a high-case volume while delivering excellent customer service with a proactive approach to ensure customer satisfaction. I worked as the first point of contact for a team that serviced over 250 clients, providing stellar support through various platforms, including phone, email, remote sessions, and CRM case management systems. I acquired and expanded my knowledge of product offerings and support policies while developing strong relationships with internal partners. I communicated with people at all levels of the organization through multiple communication platforms and was entrusted to handle high-maintenance accounts.

Atlanta, Georgia

Kennesaw, Georgia

Primarily assigned to overseeing and maintaining the relationship with shops who handle exotic and specialized claims. Cultivate and maintain strong affiliations with collaborating repair facilities. Proficiently manage Field, Drive-in, and Virtual claims. Enthusiastically volunteered for ART/CAT Reserves, engaging in numerous deployments. Hold a pivotal role in employee training initiatives, contributing extensive expertise. Served as a valuable resource for adeptly engaging with challenging repair shops.

Marietta, Georgia

Adeptly led and mentored a staff, optimized inventory levels, and elevated customer satisfaction. I drove sales growth through strategic marketing, developed supplier relationships, and streamlined operations. My accomplishments include exceeding revenue targets, implementing efficient inventory management, and enhancing customer loyalty. My leadership, operational finesse, and customer-centric focus have been instrumental in cultivating a thriving and customer-engaged bicycle shop environment.

Atlanta, Georgia

Managed Independent Adjusters working with American Family Insurance. Field and Desk Specialty Claims. Key member in employee on-boarding; administrative enrollment, virtual training and equipment setup. Conducted Total Loss pilot; review/confirmed FOL, P&C, approved field inspection reports, and settled Total Losses. Oversaw IAA auction sales. Surpassed daily claim goals. Prioritized and scheduled claims to best fit the needs of our customers.

Miami/Fort Lauderdale Area

Independent Broadcast Media Professional

Miramar, Fl

Primarily assigned to overseeing and maintaining the relationship with shops who handle exotic and specialized claims. Cultivate and maintain strong affiliations with collaborating repair facilities. Proficiently manage Field, Drive-in, and Virtual claims. Enthusiastically volunteered for ART/CAT Reserves, engaging in numerous deployments. Hold a pivotal role in employee training initiatives, contributing extensive expertise. Served as a valuable resource for adeptly engaging with challenging repair shops.

Coconut Creek, Fl

Promoted to the position of Senior Adjuster within a single year of tenure. Demonstrated adeptness in managing both Field and Drive-in claims. Played an integral role in the successful implementation of the Field Inspection Center pilot program in collaboration with Copart, overseeing the inspection, settlement, and salvage management aspects for total loss cases. Assumed a pivotal role in facilitating seamless training during the transition from Audatex to CCC, and took the lead in onboarding newly hired personnel for Field and Drive-in claim supervision. Eclipsed benchmarks for Customer Service satisfaction and estimation precision through consistent performance.

Welding Technology/Welder

Faa Airframe & Powerplant Technician

Automobile/Automotive Mechanics Technology/Technician

High School

High School, Computer Graphics