Zakariae F. Email & Phone Number

Bucharest, Romania

Bucharest, Romania

Bucharest, Romania

- Complex troubleshooting/ problem replication/ duplication and diagnostic support for Sentinel and Composer;- Extend my area of support not only to the application but also to the environment,operating system, database and network;- Get in contact with customers and supervise multiple issue resolution processeswhile providing status reports and updates.- Respond to phone, email and ticket customer issues keeping in mind the targetservice levels;- Act as a gateway between the customer and the escalation team when issues meetminimal requirements for the next level of support;- Always be up-to-date on Axway products and technologies;- Document all customer contacts and activities in CRM.

Bucharest, Romania

Responsibilities:- Provide Level 2 Support for Oracle EBS internal users.- Identify causes of system issues, troubleshoot and perform solutions.- Document test plans for new developments or data fixes in the application.- Prepare training documents to inform end-users of the new functionalities implemented.- Identify areas for improvement in either business processes or the system.- Manage Service Requests with Oracle to resolve issues identified in the application.- Perform system configurations and integrity checks.- Assist with month-end and routine maintenance tasks in the system.- Contribute to developing a Team-Based culture.

Yeongdeungpo-Gu, Seoul, Korea

• Sector of business: Auto parts development and sales• Responsibilities: -Planed pre-shipment inspections for Car Navigation System; tested and verified if old issues persisted according to checklists, then forwarded reports to managers.- Followed up customers’ request of FOC (Free of Charge) or after service parts, wrote invoice, and submitted related data into ERP system then process with the shipment.- Dealt mainly with customers’ claims from Middle East; summarized daily field issues, planed field actions by coordinating between Motrex’s branches managers and suppliers in S. Korea, and remained aware of other branches’ events in order to back up other members on their absence.- Refurbished Navigation System (HW, SW), filtrated valid parts and discarded defective ones.- Often, requested training from suppliers in S. Korea and forward it to Motrex’s branches managers under the form of repair/maintenance/installation/checklist/troubleshooting manuals.- Managed Field Services Team’s budget, (transportation, materials, meetings, fun) wrote budget summary report every week and submitted data through the ERP system.- Managed A/S System Management website project realization mams.motrex.co.kr then administrated it.• Achievements: - Combined parts from 500 defective navigation systems to reproduce 300 refurbished.- Learned how to manage on a tight schedule for an effective result and to invest less to get maximum profit.- Learned to deal with complicated problems and prioritize their solving process.- Learned to extract important information from the problems solved

Daedeok-Gu, Daejeon, Korea

• Sector of business: Embedded module production, R&D.• Responsibilities:- Studied about light control system design. - Studied about DMX512 communication protocol and applied it to implement Lighting Control Systems; two or more ATmeaga8/128 micro-controllers (master/slaves) shared commands to control intensity or hue of LED’s, to switch ON/OFF lamps, or to control printed messages to 8x8 Dot Matrix panel.• Achievement: Submitted reports to validate credits for internship 1 and 2 classes at school.

Seo-Gu, Daejeon, Korea

• Sector of business: University education.• Responsibilities: - Tutored Korean students to practice their English speaking skills by leading discussions in class.- Shared common interests with students by organizing group hangouts, food events and sport activities.- Submitted final reports about good points, bad points, ideas and suggestion for the next camp.• Achievement: Improved communication skills, learned more about Korean culture.

Bachelor Of Engineering (Be), Electronics Engineering

Activities and Societies: • Member of DigitalLab at electronic engineering dept.(Group study & innovative projects). • Electronics.

Level A1, A2, Romanian Language

Activities and Societies: Learning Basic Romanian Classes included reading, writing, speaking and listening.

Langage School Attending Diploma, Korean Language, Korean Language Level 4

Activities and Societies: Korean language learning : super intensive courses

Bachelor Of Science (B.S.), Mathematics And Computer Science

Activities and Societies: -School project: E-commerce web site development(graduation paper), - Advanced Algebra; Advanced analysis.

Education record