• Actively participate in board meetings, discussions, and decision-making processes to align resources with the interests of students and the community.• Contribute to voting on key initiatives, policies, and strategic directions, including the approval of an annual budget of $8.5 million. • Presented forecasted budget request in 2024 to the S&A Board and successfully increased University allocation by 10% to $1.6 million

▪ Oversee university-wide device deployment via Active Directory, SCCM, MDT, Apple School Manager, and Intune for seamless integration and efficient management. o Handle inventory management via SharePoint.▪ Lead project testing transitioning from SCCM deployment to Co-Management hybrid deployment with Intune. ▪ Translate technical processes into clear and user-friendly SOPs to facilitate seamless operations for heightened efficiency and adherence to university policies.

▪ Manage daily cash deposits totaling over $3 million for multiple campus vendors, upholding financial integrity and maintain relationships with on-campus businesses.▪ Develop weekly aging reports in Excel and actively pursue outstanding client invoices valued at $144,000.▪ Manage the daily reconciliation of purchase orders submitted by faculty, staff, and student organizations, in compliance with university policies.▪ Created an Excel spreadsheet with formulas to streamline and expedite the cash deposit process, effectively reducing processing time and enhancing efficiency.

▪ Leveraged AI to develop PowerShell scripts using Agile methodology, reducing deployment time by 80%, and optimized AI prompts to enhance script efficiency.▪ Successfully resolved 59 Incident Requests (IRs), 55 Service Requests (SRs), and endless walk-ins demonstrating strong problem-solving skills, technical proficiency and provided excellent customer service.▪ Managed and completed 104 tasks in the Azure Sprint board, showcasing strong organizational skills and proficiency in agile projects.

▪ Successfully managed a team of six employees to oversee daily operations, optimized business efficiency, and ensured strict adherence to quality standards.▪ Delivered exceptional customer service, fostering relationships with regulars and effectively addressing customer concerns.