Zaki Anwar Email and Phone Number

Project Manager for NIO Projects - du telecom (Emirates integrated telecommunication company) representing Trinet with different vertical ISP/OSP/Active and EM, Lead Project Managers of all four Vertical to deliver short to long term projects. Plan, Execute, Monitoring and controlling 20-25 projects ranging from 1 day to 3 months in duration, simultaneously.

Re-engineered enterprise core processes by transforming organization from holding company into fully-consolidated operational entity. Upgraded technology system across all enterprise. Completely revamped internal processes and procedures after an intensive audit of staff operations, incident reporting, escalation measurements, and key performance indicators. Transformed executive vision into a practical reality that heralded the transition of the company.

With no existing software operations, no technical capability, and leading personnel lacking in enterprise Hardware and Networking implementation methods, the challenges appeared daunting. Expectations to deliver results quickly with limited resources elevated the level of pressure to produce. Hired new staff, identified deficiencies, Spearheaded industry best practice enhancements through the implementation of ITIL methodologies and devised solutions for optimizing communications between the… Show more With no existing software operations, no technical capability, and leading personnel lacking in enterprise Hardware and Networking implementation methods, the challenges appeared daunting. Expectations to deliver results quickly with limited resources elevated the level of pressure to produce. Hired new staff, identified deficiencies, Spearheaded industry best practice enhancements through the implementation of ITIL methodologies and devised solutions for optimizing communications between the deployment area and end users. Show less

Swiftly progressed from IT support role, through team leadership, and finally IT Manager for the group of companies. Promoted during a turbulent period of organizational change that had prompted internal staff unrest through lack of recognition and training, elevated customer dissatisfaction levels, and high volumes of repeat support calls. With additional responsibilities for overseeing the IT administration and help desk areas for 7-months prior to a supervisory appointment, the challenges… Show more Swiftly progressed from IT support role, through team leadership, and finally IT Manager for the group of companies. Promoted during a turbulent period of organizational change that had prompted internal staff unrest through lack of recognition and training, elevated customer dissatisfaction levels, and high volumes of repeat support calls. With additional responsibilities for overseeing the IT administration and help desk areas for 7-months prior to a supervisory appointment, the challenges were immense—juggling daily operations, steering change, and instilling staff acceptance through transparent communications, training, and team-building. Show less

Provided overall analysis of software applications. Maintained, installed, and developed LAN systems. Diagnosed server issues for Windows NT Servers. Installed, upgraded, and tested server hardware/software. Worked closely with internal users and vendors. Provided Training to 400+ students on different platform software application (Visual Basic, Tally, Word Star, Lotus 123, Windows NT, Windows 3.1, Hardware and Networking.

Configured and documented standard desktop computer workstations. Upgraded and maintained systems. Trained and assisted users with hands-on troubleshooting of workstation equipment and peripherals. Designed Billing system software using FoxPro 6.0 programs for completeness, maintaining documentation. Designed and created forms and reports.