Strategic planning and analysis- Managing trade union membership growth for the upper North Island region in New Zealand’s largest trade union with over 82,000 members.- Designing creative growth plans tailored to specific enterprises, overseeing and managing their completion.- Identifying and analysing trends within campaigns, industrial issues, bargaining and mapping worksites to create efficient growth solutions.- Researching multiple collective agreements, employment legislation, bargaining claims and relevant campaigns.Client focused communication- Recruiting new members through presentations, face-toface conversations, email, phone, online meetings, expos and advertising materials.- Exercising interpersonal skills by communicating complex ideas and knowledge with simple and conversational language.- Supporting members with sensitivity and confidentiality by listening to and escalating their issues when appropriate.- Creating enterprise specific resources including posters, flyers and presentations.Exceeding targets- Achieving a monthly average of 40.88 sign ups, exceeding the target of 20 per month. My highest monthly rate is 71 sign ups (within 3 weeks).- I grew membership by 60% in one year, in enterprise specific growth work.Relationship management- Developing strong relationships with organisers, union delegates, internal support staff and external enterprise staff.- Representing the PSA externally, including dealing with hostile external staff, negotiating site access and facilitating meetings.Education and facilitation- Developing and delivering education to delegates on creating growth plans and conducting recruitment conversations and overseeing their recruitment efforts.- Collaborating with the Education Team to develop and deliver education modules on membership growth, mapping and recruitment conversations

- Managed, researched and resulted vacancies, matching job seekers with appropriate roles. Balanced up to 25 vacancies at once with up to 60 individual roles.- Interviewed clients for vacancies and provided support to ensure they were ready for employment.- Managed close working relationships with external employers and businesses and multiple internal teams.- Led relationship management with the Auckland Council employment team and coordinated their vacancies.- Conducted an employment law project to understand employment legislation in NZ and upskill the team.- Coordinated seminars and worked with clients face-to-face at work expos.- Completed Skills Match Reports for Immigration NZ, making decisions informing employment visa applications.- Organised the daily tasks for the Business Admin team as a Team Coordinator.- Completed administration tasks with accurate record keeping and managing large volumes of calls and emails.