Zakia Smith Email & Phone Number

Seattle, WA, US

Redmond, Washington, US

• Application server: Installed and configured Nano server and Hyper-V storage and networking systems
• Internet directory services: Managed Active directories and Domain name systems in complex environments
• Networking: Configure and maintained networks using PowerShell in Windows Server 2016 and Azure infrastructures

Arlington, Virginia, US

• Directed information services, information systems coordination, and integration of resources in support of the Army, Joint, Combined, and Department of Defense operations worldwide.
• Recognized and set priorities: Managed multi-site communications, automation management, network management, and information security for eight different offices by supporting 5,000 customers. 98% Network availability.
• Project Management: Coordinated six major projects reduced budgets by 20% and completing 2 weeks ahead of schedule
• Complex problem solving: Reconfigured classified systems, implanted training, and instituted a new standard of workflow with inspections and audits
• Administered systems: Microsoft Windows 2008 R2 2012 R2 environments clustering, group policies, advanced configuration, anti-virus and anti-malware software, email, NetApp SAN storage, network routing, and PowerShell.

Arlington, Virginia, US

• Security manager for implementing policies, safeguarding, and controlling communications security material and information requiring protection in the interests of national security.
• Customer Relations: Subject matter expert in the Joint Personnel Adjudication System (JPAS) and Electronic Questionnaire for Investigations Processing (EQIP) system, serviced 400+ personnel by assisting and processing.
• Knowledgeable and Resourceful: Served as a source of reference and guidance for colleagues and executive managers regarding the monitoring and maintenance of case file

Arlington, Virginia, US

• Advised executive staff on all levels in the areas of medical operations. Directed and coordinated staff functions pertaining to health services plans, operations, intelligence, security, and training.
• Organized: Created a detailed innovative readiness reporting system to aide high-level managers strategic planning
• Leadership: Managed projects and tasks within the Enterprise Level Application System, planned over 20+ operations, supervised 15 people of varies departments and managed a $2M budget, 100% completion rate

Arlington, Virginia, US

• Planned, coordinated, monitored, evaluated, and advised executive managers in both medical and non-medical areas of patient evacuation and treatment, organizational administration, supply, training operations.
• Passionate team leader: Unified diverse environments, built professional cohesiveness within teams, staff, and external agencies. Exercised an empathetic approach in fast-paced environments affecting the welfare of.
• Customer Focus: Anticipated customer’s medical service needs, coordinated communication resources and services from external groups for the duration of the medical service project

• Performed complex maintenance, services, installs, diagnoses, repairs, reworks, modifications, tests, and calibrations of electronic and electrical systems, recognized as reliable and trustworthy.
• Optimized Precision: Proficient in training and programming robotic arms and the installed software and firmware on computers and mechanical fabrication tools. Exceeded Intel’s expectations with accuracy and precision.
• Forward-thinker: Analyzed statistical data along with log files, blueprints or drawing, and schematics (electrical and electronic, pneumatic, or gas flow) to predict machine failures. Substantially improved diagnostic.

Arlington, Virginia, US

• Utilized the Logistics Systems-Ground database system to completed service reports, part orders timely and accurately. Read and interpreted complex electrical and hydraulic schematics to troubleshoot and repair.
• Troubleshooting: Troubleshot and analyzed equipment by utilizing the Test Measurement Diagnostic Equipment to detect and resolve unknown issues
• Customer Service: Responded effectively verbally and written to all customer requests courteously, professionally, and in a timely manner

Master Of Business Administration (Mba), Information Technology Management

Associate'S Degree, Microsoft Software System Academy (Mssa)

Bachelor Of Applied Science (Bas), Electronic Engineering Technology

Bachelor Of Applied Science (Bas), Organizational Management