Zakia Chisolm Email & Phone Number

Raleigh, Nc, Us

North Carolina, United States

Raleigh-Durham, North Carolina Area

Navigating accounting software applications to troubleshoot issues and problems reported by the end usersWorking in an inbound call queue, managing a high volume of calls and emailsProviding guidance in the use of our accounting software applications (i.e. installation, various functionalities and features)Analyzing individual client workflow / processes, while applying company products and accounting knowledge, to assist in troubleshooting end-user issues and problemsTracking issues through an internal ticket systemPerforming testing of accounting software, providing feedback and other related projects as they arise

Cary, Nc

•Initial setup of IT services as part of the new hire process (incl. delivering IT induction)•Ongoing configuration and maintenance of IT supported hardware and software standards•Software and hardware installation, setup and configuration (e.g. system imaging)•Software and hardware fault analysis, troubleshooting and fault resolution•Ad hoc setup and configuration of desk telephone equipment and softphones•Provide second level application support for various productivity applications and tools

Durham, Nc

Troubleshooting hardware issues via phone & software and network connections remotely.Creating/Analyzing data via Microsoft Excel Spreadsheets to complete pertinent registration and licensing of devices connected to a networkVerifying connectivity through troubleshooting via remote servers (Remote Business Manager 3.0, Citrix)Resubmitting/redirecting orders using the Kodak Alaris KDFS order tracker systemLogging communication with store/devices in the Vantive & ServiceMax ticketing systemsProcessing software updates; sending missing packages/features to the kiosk using shell commands

Raleigh, North Carolina

Assisting customers with internet, cable TV, IPTV, phone and email issues in a tier 1 helpdesk level for over 250 telecom companies.Responding to customer inquiries for assistance via phone, email, and chat.Submitting tickets to the correct Tier 2 team in a timely and organized mannerUsing active directory and VPN to reset passwords, access customer’s systems remotely, and resolve technical issues with programs and networksActing as a liaison between the customer’s and the home office to build trust and rapport

Raleigh, North Carolina

(July-March 2015)Troubleshooting technical issues with iOS devices such as iPhones, iPads, and iPods. Assisting customers with Apple ID account information, including purchases, storage management, and security issues. Processing AppleCare+ purchases for Apple customers.(Nov-July 2014) - Assisting members with ordering medication, plan design education, and making sure everything is organized in order to create the most stress-free experience

Accounting And Finance

Accounting, Accounting