Amr Zaki Email & Phone Number

Egypt

Egypt

WebbingStone – a digital marketing agency, providing companies in Egypt and the MEA region with innovative, reliable and highly-competitive resources, advertising platforms and services to bring perspective to all business scenarios and verticals.

Egypt

A portal for selling Used clothes for clients without charging extra fees

Egypt

Digital Marketing part-time Lecturer

Egypt

• Leading Frontline support and scalation Engineers of 20 Engineers. As a Support Engineering Manager, supports Microsoft Premier customers across MEA for different Microsoft technologies such as Azure, Windows Active Directory, Exchange Server and more.• Leading the frontline support team for Office 365 components in the Customer Support Services and maintain score cards for feedback to be over 85%• Manage on boarding new team members by providing the needed training for each one based… Show more • Leading Frontline support and scalation Engineers of 20 Engineers. As a Support Engineering Manager, supports Microsoft Premier customers across MEA for different Microsoft technologies such as Azure, Windows Active Directory, Exchange Server and more.• Leading the frontline support team for Office 365 components in the Customer Support Services and maintain score cards for feedback to be over 85%• Manage on boarding new team members by providing the needed training for each one based on the assigned technology besides preparing the needed training track for each engineer within specific technology.• Focusing on Career Development & Performance Management for each team member using internal tools to track Training courses and performance which lead to increase the efficiency of the team by 15% to reach the max number of cases’ handling across EMEA.• Quality of services and scorecard follow-up on weekly basis and on monthly basis.• Applying analytical skills to the reports, for example found that specific engineers are getting high scores with specific countries which led to adding queue priority to the queue tracker engineer.• Managing relation with Saudi clients as a country owner to move the score card for Saudi Arabia to change Saudi Arabia score card from red to green in 10 months. This is done by managing to analyze aged cases and cases without transactions on time on weekly basis.• Managing performance and evaluation for each employee and maintain to have each engineer finish his/her training sets on time to be one of the top 10 teams to be on track for 2 years. Show less

Egypt Saudi Arabia

• Lead a team of Translators, developers, Test Engineers and Project Managers.• Identified underlying source of problems and recommended solutions that were approved by CEO, successfully implemented and highly effective.• Manage localization tools which provided by clients such as internal tools for Microsoft and other tools like SDL Trados, SDL Word server, Xbench, QADistiler and more.• Design and help in developing localization tools as an Operations Manager to increase… Show more • Lead a team of Translators, developers, Test Engineers and Project Managers.• Identified underlying source of problems and recommended solutions that were approved by CEO, successfully implemented and highly effective.• Manage localization tools which provided by clients such as internal tools for Microsoft and other tools like SDL Trados, SDL Word server, Xbench, QADistiler and more.• Design and help in developing localization tools as an Operations Manager to increase performance beside help customers beside building Add-ons on Trados (localization tool)• Co-developed root cause analysis process to get beyond symptoms of mission critical service interruptions.• Improved performance and reliability of multiple Projects systems by moving resources to have the right resource with the right project and client.• Prepared departmental budget for Operations; facilities, organization & operational changes and proposed projects to build realistic budgets with attention to financial constraints.• Increased revenue by 10% to 12% within 2 years. • Conduct business impact analysis, risk assessment and manage the development of the business unit’s continuity plans and test objectives / plans documentation.• Interview, hire, and train employees; plan, assign, and direct work• Participate with other supervisory personnel and management in establishing and maintaining department practices and procedures.• Manage releasing Windows 8 by working with Microsoft to localize 30 languages from different locations, Asia, Africa and Far East. Show less

United Arab Emirates

- Managed Incubation projects from Exploration to Evaluation and release to market.- As a Program Manager or Project Manager, I Managed and released NLP (Natural Language Processing) projects such as Morphological Analyzer, Diacritizer, Transliterate, Auto Corrector, etc.- Agile Project Management for incubation projects.- Released www.afkar.microsoft.com which is a container for all incubated projects.- As a program manager, I Managed Testing Windows 7 for Arabic and Hebrew… Show more - Managed Incubation projects from Exploration to Evaluation and release to market.- As a Program Manager or Project Manager, I Managed and released NLP (Natural Language Processing) projects such as Morphological Analyzer, Diacritizer, Transliterate, Auto Corrector, etc.- Agile Project Management for incubation projects.- Released www.afkar.microsoft.com which is a container for all incubated projects.- As a program manager, I Managed Testing Windows 7 for Arabic and Hebrew with Microsoft Product group including test plans, communication and reporting besides customer feedback.Manage Project scope definition, and planning for Windows for Arabic Language.- Establish and manage software communities within the Middle East and North Africa region to work as Beta site testers or development, etc.- Deliver documentation, including activity, dependencies, timing and ownership beside following up with Windows International owners to deliver components of the project on-time- Maximize customer satisfaction across region is one of the major objectives yearly.- Manage a team of up to 20 employees local and remotely at Dubai & Cairo.- Successfully refined and implemented new projects.- Budget control and management.- Direct coordination with Legal & HR teams. Show less

Egypt

- Recommendation from Windows international Team @ Redmond to create remote testing team based at Egypt to cover testing for Bi-Directional Languages for Hebrew & Arabic.- Coach software test engineers on Microsoft tools and environment.- Write test plans for Arabic and Hebrew for Windows.- Manage communications with Redmond testing teams and program managers.- Create a center of expertise for BIDI to help Microsoft and answer any related design queries.- Hiring team and… Show more - Recommendation from Windows international Team @ Redmond to create remote testing team based at Egypt to cover testing for Bi-Directional Languages for Hebrew & Arabic.- Coach software test engineers on Microsoft tools and environment.- Write test plans for Arabic and Hebrew for Windows.- Manage communications with Redmond testing teams and program managers.- Create a center of expertise for BIDI to help Microsoft and answer any related design queries.- Hiring team and manage outsourcing contracts, Legal, HR requirments.- Reported directly to Windows International Team for Test cycles, milestones.- Deliver high auality Windows Arabic & Hebrew as per comparisons with previous Windows versions. Show less

United States

•Design and develop complete test-cases management system (Unicode) to handle (complex scripts) CS languages using SQL and ASP .NET•Manage Clear Type® testing across Microsoft worldwide subsidiaries.•Develop tools to test Mirroring API’s which introduced in Windows 2000 using C++.

Egypt Saudi Arabia

• Development Lead for different projects Graphics and DOS.• Leading a team of 6 software developers to enable and localize Graphic Application called "Bitstream Makeup", using C language.• Developed several tools to automate processes within Localization Dept. using C++ & Access 95.• Released Font pack, Mini Makeup Applications.

•Generated Fonts using Calligrapher’s glyphs to create Sakhr Font Pack ver. II, using many Font tools.•Worked on Fonts processing to different format postscript, True Type and more.

Egypt

•Responsible for creating prototypes for CRM applications using Borland C 3.1 OWL (Object Windows Language) for Ministry of Interiors - Saudi Arabia.•Creating Bitmap Font pack with multiple layouts of 256 characters for Windows 3.0.

Master’S Degree Emba (Mba), Executive Business Administration, B+

Affiliated program with IESE business school university of Navarra http://www.iese.edu

Bachelor Of Engineering (B.Eng.), Electronics & Communications Engineering

Electronics, Communications Engineering, Thermodynamics, Mechanical Engineering, Computer Algorithm