• Managing reception area for executive offices• Using a multi-line phone system while receiving, screening, and redirecting all inbound calls• Serving as a central point of contact for outside venders/suppliers• Managing and ordering office supplies for the company• Maintaining room reservations, and training schedule• Making photocopies, and sending and receiving fax communications• Drafting documents for internal use• Preparing HR intake packets for new hires• Skills Trainer

• Provided excellent customer service to internal and external customers through phone, fax and email• Worked within strict timelines in accordance with the continued authorization process• Built and maintained effective relationships with internal matrix partners• Complied with HIPAA and URAC guidelines• Managed Workers Comp specialty insurance carrier accounts for pre-authorizations.

• Assisted pharmacies and members by placing overrides in company’s pharmacy system• Processed direct member reimbursement requests for member out of pocket prescription costs• Data management and report creation• Verified member’s eligibility of benefits through Department of Human Services• Researched and resolved claims issues• Managed multiple customer issues simultaneously• Researched, diagnosed, and identified solutions to resolve customer pharmacy claims issues

• Retail cosmetic sales - Booked, planned and executed sales events• Met and assessed the personal need of customers• Offered products through brand education and product demonstration• Built a client based business and customer relationships through customer outreach and follow-ups• Assisted in the maintenance of merchandising, display and marketing standards• Kept an accurate account of products, supplies and sales tools through inventory• Maintained accurate sales records, to be used for follow-ups and future sales opportunities and events• Trained on-call and temporary employees on company principles and skincare application procedures• Documented business processes and analyzed procedures to see that they would meet changing business needs