Monitor compliance with and adequacy of all the Airline’s policies, processes and procedures relating to South African Civil Aviation Regulations, applicable foreign regulations, IOSA- & ISAGO standards and SAA standard operating procedures, through the conduct of audits, inspections and quality investigations in all areas related to Maintenance, Flight Operations, Dispatch & OCC of the Airline and applicable third-party service providers, in order to proactively identify undesirable conditions and applicable areas requiring improvement.

Type rated Bombardier CRJ 100/200/700/CL-600/Challenger 870

I have completed my Commercial Pilot Licence with Multi engine and Instrument Rating with a frozen ATPL and MCC

 Conduct assessments on behalf of the SA-CAA for all Pilots & Cabin crew in SAA, Mango & Airlink in the capacity of a Designated Examiner Conduct training & assessments for Pilots, cabin crew & Ground personnel in accordance to laid down SA-CAA, IATA, IOSA & SAQA Regulations. Modules trained include but not limited to are Ab-initio, Recurrent, Refresher for aircraft types, General Dangerous goods & CRM.I am also responsible for Initial pilot training Provide Management with all training information & feedback regarding training courses via meeting and Email Conduct Base, Ramp & check flights to ensure compliance to laid down policies & procedures. Provide continuous feedback to Line Operations & other SAA departments Safety & emergency Procedures Training related duties e.g. developing training programs, presentations & material, assessments, Training manuals & training administrative duties

 Crew member in charge on flights. Effectively multi task to streamline operations I ensure adherence to standard operating procedures, policies, standards & relevant legislation (BCEA, LRA, industrial agreements, CAA regulations, etc) and all other regulatory requirements of countries wherein SAA operates. Control & co-ordinate service deliverables to our customers. Problem-solving pertaining to customers as well as crewmembers & operational requirements. Provide on the job coaching & lead my fellow crew from the frontlines Responsible for conducting onboard service evaluations Ensure performance management of Cabin crew onboard Identify training & development needs of cabin crew Ensuring effective & precise communication of all relevant issues to our customers & the Commander of the Aircraft Boarding, handling & disembarkation of all guests, including VIP customers, Ministers, Deputy-Ministers, according to the laid down VIP protocol. Ensuring timeous departures thereby minimizing delays. Extensive experience in international travel, customer service, cultural fluency & VIP handling. Providing an efficient, streamlined, professional & competent experience to all our customers (internal & external) ensuring Brand Awareness in a tough, competitive market. Responsibility for all Flight Briefing sessions Completion & forwarding of all documents pertaining to Safety, Service, Product & Customer Feedback to the relevant departments. Efficient control of all Customer & Company Property ensuring that no Losses or pilferage takes place on board our aircraft. Resolution of all work related problems experienced between sign on & sign off Working in this multi-cultural background has equipped me with a great understanding & respect of cross cultural differences & customs, and the ability to overcome these differences to effectively complete the task on hand