Dedicated and experienced Technical Support Engineer with a comprehensive background spanning various industries. Currently contributing as a Technical Support Engineer at Power School India Pvt. Ltd., specializing in ERP product PeopleAdmin. Skilled in providing support to US and UK customers, demonstrating strong problem-solving analytics and research capabilities. Proficient in utilizing JIRA for bug tracking and resolution, and adept at managing customer applicant portals and website changes. Possess excellent knowledge of SQL for database issue identification.Prior roles include serving as a Windows Technical Support Advisor at IBM, providing global IT support and expertise in tools such as Slack, WebEx, IBM/HCL notes, and more. Additionally, contributed as a Technical Support Engineer L2 at Accenture, offering remote technical support through various channels, resolving software issues, and maintaining client confidentiality. Earlier experiences include Technical Support Executive at Opalsys IT Solutions Pvt Ltd., providing L2 support for e-commerce applications, and Application Support role at Infosys BPO Ltd., where I worked on Sophis Risqué and gained expertise in PowerShell, SQL, and Oracle 10G.Skills include ERP implementation configurations, troubleshooting network and printer issues, and proficiency in web technologies such as HTML, CSS, PHP, Angular, and JavaScript. Knowledgeable in programming languages including Java, C, C++, and basic MySQL proficiency. Seeking opportunities to leverage my diverse technical expertise and contribute to innovative and challenging environments.
Listed skills include Ionic Framework, Angular, Android Development, Hibernate, and 9 others.
