Dynamic and customer-focused professional with over 15 years of experience in customer support, automation, and process improvement. Proven track record of leading cross-functional teams, streamlining operations, and ensuring customer success. As a Customer Support Lead I leverage my technical expertise, leadership skills, and customer-first approach in driving operational excellence. Key Skills - Customer Support: Expertise in managing customer success, escalation handling, and service delivery. - Technical Proficiency: Skilled in RPA tools (Kryon, UiPath, Automation Anywhere), K2, K2 for share point, VBA, SQL, and data analytics. - Automation & Process Improvement: Experience in automating workflows, reducing FTE hours, and improving KPIs. - Project Management: Adept at managing end-to-end project lifecycles, stakeholder communication, and delivering results. - Training & Development: Conducted workshops, webinars, and employee training on automation tools and processes.Key Achievements - Successfully automated processes saving thousands of hours annually across roles. - Reduced TAT for customer issue resolution, enhancing client satisfaction. - Led cross-functional teams in deploying strategic automation and IT solutions. - Pioneered innovative applications like "GARUDA" and idea management portals, driving organizational growth.