Head Of Customer Experience
Current
Dec 2019 - Present
AeroLeads people directory · profile
Dr. Zaki Abourefaei Email & Phone Number
Head Of Customer Experience at Sharm El Sheikh Airport
at
Egyptian Airports Company
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✓ Verified August 2026
3 data sources
Profile completeness 100%
Current company
Role
Head Of Customer Experience at Sharm El Sheikh Airport
Location
Dumyat, Egypt
Company size
Who is Dr. Zaki Abourefaei? Overview
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Quick answer
Dr. Zaki Abourefaei is listed as Head Of Customer Experience at Sharm El Sheikh Airport at Egyptian Airports Company, a with 394 employees, based in Dumyat, Egypt. AeroLeads shows a matched LinkedIn profile for Dr. Zaki Abourefaei.
Dr. Zaki Abourefaei previously worked as Head Of Customer Experience at Egyptian Airports Company and TEACHING (Instructor in) Passenger Handling, Customer Care, Marketing& Leadership. at Egyptian Airports Company. Dr. Zaki Abourefaei holds Doctoral Of Philosophy (Ph.D.), Human Resources Management And Services from Suez Canal University.
Company email context
Email format at Egyptian Airports Company
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Egyptian Airports Company
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Profile bio
About Dr. Zaki Abourefaei
Dr. Zaki Abourefaei is a Head Of Customer Experience at Sharm El Sheikh Airport at Egyptian Airports Company. He possess expertise in leadership, tourism, aviation, quality operations, facebook marketing and 31 more skills. He is proficient in Italian and English.
Listed skills include Leadership, Tourism, Aviation, Quality Operations, and 32 others.
Current workplace
Dr. Zaki Abourefaei's current company
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Egyptian Airports Company
6 roles
Dr. Zaki Abourefaei work experience
A career timeline built from the work history available for this profile.
Teaching (Instructor In) Passenger Handling, Customer Care, Marketing& Leadership.
Current
Egyptian Airports Company
TEACHING (Instructor in) Passenger Handling, Customer Care, Marketing& Leadership.
Oct 2015 - Present
Supervisor
Egyptian Airports Company
Jul 2009 - Dec 2019
Terminal& Landside Supervisor
Sharm Elshekh International Airport
support passengers as they move through the airport, ensuring that they move smoothly around the airport and that they can easily access up-to-date information. We provide answers to passenger queries and carry out tasks such as helping to set up queuing for check in desks and departures. Who also check that the airport facilities are in good working order, and are responsible for reporting any breakages or damage to airport maintenance staff. Who also liaise with other airport service… Show more support passengers as they move through the airport, ensuring that they move smoothly around the airport and that they can easily access up-to-date information. We provide answers to passenger queries and carry out tasks such as helping to set up queuing for check in desks and departures. Who also check that the airport facilities are in good working order, and are responsible for reporting any breakages or damage to airport maintenance staff. Who also liaise with other airport service providers, such as security and ground handling companies to work together to deal with any issues or problems that arise and to ensure that the airport is operating efficiently at all times. Show less
Jan 2007 - Dec 2019
Customer Service At Sharm Elshekh Airport
Sharm El Sheikh International Airport
Helping customer to solve their problems. Answer phone calls, in the same time working as area controller in my area (take care about cleaning, safety, security,......
Jan 2007 - May 2009
Tour Leader
Flash Tour
Tour leaderI was responsible to meet passenger at airports pick up them to hotel in sharm elshikh, next day make info meeting about the city, sell excursion, guide them in some excretion like Ras Mohamed national park, canyon, camel trips, safari....
Sep 1998 - Jan 2007
Team & coworkers
Colleagues at Egyptian Airports Company
Other employees you can reach at eac-airports.com. View company contacts for 394 employees →
ام
احمد مجدى عبدالملك
Colleague at Egyptian Airports CompanyCairo, Egypt
View →
MK
Moustafa Khalifa
Colleague at Egyptian Airports CompanyQesm 1St Nasser City, Cairo, Egypt
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ME
Mohamed El Sehly
Colleague at Egyptian Airports CompanyAlexandria, Egypt
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MR
Mahamad Ragab
Colleague at Egyptian Airports CompanyCairo, Egypt
View →
ME
Mohamed Elhossainy
Colleague at Egyptian Airports CompanyNew Cairo, Cairo, Egypt
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MA
Mohamed Abdelbary
Colleague at Egyptian Airports CompanyCairo, Egypt
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SA
Shady Ahmed
Colleague at Egyptian Airports CompanyHelwan, Cairo, Egypt
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EE
Eslam El Nahaas
Colleague at Egyptian Airports CompanyEgypt
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KZ
Karim Zahran
Colleague at Egyptian Airports CompanyTanta, Al Gharbiyah, Egypt
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IA
Islam Ahmed
Colleague at Egyptian Airports CompanyDamietta, Dumyat, Egypt
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احمد مجدى عبدالملك
Colleague at Egyptian Airports CompanyCairo, Egypt
View →
MK
Moustafa Khalifa
Colleague at Egyptian Airports CompanyQesm 1St Nasser City, Cairo, Egypt
View →
ME
Mohamed El Sehly
Colleague at Egyptian Airports CompanyAlexandria, Egypt
View →
MR
Mahamad Ragab
Colleague at Egyptian Airports CompanyCairo, Egypt
View →
ME
Mohamed Elhossainy
Colleague at Egyptian Airports CompanyNew Cairo, Cairo, Egypt
View →
MA
Mohamed Abdelbary
Colleague at Egyptian Airports CompanyCairo, Egypt
View →
SA
Shady Ahmed
Colleague at Egyptian Airports CompanyHelwan, Cairo, Egypt
View →
EE
Eslam El Nahaas
Colleague at Egyptian Airports CompanyEgypt
View →
KZ
Karim Zahran
Colleague at Egyptian Airports CompanyTanta, Al Gharbiyah, Egypt
View →
IA
Islam Ahmed
Colleague at Egyptian Airports CompanyDamietta, Dumyat, Egypt
View →
4 education records
Dr. Zaki Abourefaei education
Doctoral Of Philosophy (Ph.D.), Human Resources Management And Services
Master’S Degree, Tourism And Travel Services Management
Suez Canal University
Marketing Management Diploma, Marketing Management, General, V Good
Bachelor'S Degree, Tourism And Travel Services Management
Helwan University At Cairo , Egypt
FAQ
Frequently asked questions about Dr. Zaki Abourefaei
Quick answers generated from the profile data available on this page.
What company does Dr. Zaki Abourefaei work for?
Dr. Zaki Abourefaei works for Egyptian Airports Company.
What is Dr. Zaki Abourefaei's role at Egyptian Airports Company?
Dr. Zaki Abourefaei is listed as Head Of Customer Experience at Sharm El Sheikh Airport at Egyptian Airports Company.
Where is Dr. Zaki Abourefaei based?
Dr. Zaki Abourefaei is based in Dumyat, Egypt while working with Egyptian Airports Company.
What companies has Dr. Zaki Abourefaei worked for?
Dr. Zaki Abourefaei has worked for Egyptian Airports Company, Sharm Elshekh International Airport, Sharm El Sheikh International Airport, and Flash Tour.
Who are Dr. Zaki Abourefaei's colleagues at Egyptian Airports Company?
Dr. Zaki Abourefaei's colleagues at Egyptian Airports Company include احمد مجدى عبدالملك, Moustafa Khalifa, Mohamed El Sehly, Mahamad Ragab, and Mohamed Elhossainy.
How can I contact Dr. Zaki Abourefaei?
You can use AeroLeads to view verified contact signals for Dr. Zaki Abourefaei at Egyptian Airports Company, including work email, phone, and LinkedIn data when available.
What schools did Dr. Zaki Abourefaei attend?
Dr. Zaki Abourefaei holds Doctoral Of Philosophy (Ph.D.), Human Resources Management And Services from Suez Canal University.
What skills is Dr. Zaki Abourefaei known for?
Dr. Zaki Abourefaei is listed with skills including Leadership, Tourism, Aviation, Quality Operations, Facebook Marketing, Event Planning, Airport Management, and Customer Satisfaction.
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