Zakiya Edwards, Mba, Notary Email & Phone Number

Stone Mountain, Ga, Us

Atlanta, Ga, Us

United States

Atlanta, Georgia, United States

Atlanta, Georgia

Spearhead all aspects of comprehensive office and executive administrative support for the Regional Vice President and 14 branch managers, to include project coordination and reporting, complex travel arrangements/planning, business office operations, contracts management, events management, executive calendaring, and administrative staff supervision. • Manage complex schedules and calendars for meetings, conferences, appointments, luncheons, events, board presentations, and staff engagements; prepare meeting materials and logistics.• Create materials including documents, executive-level presentations, expense/financial reports, correspondence, confidential reports, corporate communications, and complex spreadsheets.• Develop and maintain administrative and procedural processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.• Organize, book and oversee logistics for international and domestic travel arrangements/schedules including air, hotels and ground transportation.

• Partner with HR in the hiring, onboarding and performance of staff, managing personnel files, handling and updating benefits/compensation packages, and reporting.• Support HR strategy, facilitate the training, guidance, mentoring and supervision of administrative staff; lead the coordination, planning and logistics of special and company events.• Drive multiple administrative projects simultaneously and monitor progress to ensure all established deadlines are met; coordinate facilities and building maintenance requests.• Cultivate and maintain relationships with all levels of internal C-level leadership, management and staff, clientele, outside agencies, suppliers/vendors and stakeholders.• Oversee contract management and financial documentation of bank verifications, client communications, and complex spreadsheets, presentations, and reports. • Negotiated/achieved a 30% decrease in payroll and benefits administration fees while maintaining service excellence; streamlined payroll operations to prevent unneeded overtime.• Review, complete and process requisitions for purchases and submits for appropriate approval.

Covington, Ga

Led and oversaw all aspects of administrative and project support efforts in close collaboration with C-level executives, to include managing daily administrative and compliance efforts, heavy calendaring, meeting planning, and the oversight of correspondence, contacts, reports, and spreadsheets. Supervised the activities of over 50 call center staff supporting marketing government assistance programs to ensure quality service delivery and team compliance with government standards.• Maintained exceptional customer service numbers/metrics by enforcing quality standards; analyzed/resolved quality and service issues, and recommended improvements.• Negotiated contracts with temporary staffing agencies and handled all communications regarding open positions, staffing needs, and billings.• Developed weekly/monthly Key Performance Indicator reports for C-level executives, maintained active business and travel schedules, prepared meeting notes, and monitored action items.• Managed complex schedules and calendars for meetings, conferences, appointments, luncheons, events, presentations and staff meetings; prepared meeting materials and logistics.• Created diverse materials including letters, documents, presentations, memorandums, correspondence, confidential reports, and complex spreadsheets.• Drove multiple administrative projects simultaneously and monitored progress to ensure all established deadlines were met; maintained electronic/paper records management systems.• Spearheaded the creation, implementation, and maintaining of the Quality Assurance program.• Developed strategic growth goals by compiling and analyzing financial, service, operations, and management information.

Conyers, Georgia, United States

Directed and oversaw all aspects of operations for this full-service salon to include staff administration, location leasing, staff hiring and training, appointment scheduling, sales and marketing, P&L, business accounting/payroll, bookkeeping and client relations, while coordinating and driving the delivery of services, performance and service excellence in accordance to business plan and mission.• Managed the interviewing, training and mentoring of staff; scheduled based on salon sales volume, business needs and productivity.• Developed and implemented plans for sales/business development, sales processes, staff development and performance designed to accommodate growth objectives.• Managed/achieved all monthly, quarterly, and annual financial goals for revenue growth and margin; implemented strategic planning opportunities for managing costs and boosting revenue.• Conferred with clients to address needs and advise on various service options and ideas to meet those needs; ordered, purchased, promoted and sold a variety or professional products.• Oversaw the development and implementation of all policies, procedures and SOP’s; created and launched high-impact sales and marketing campaigns to bolster awareness and drive sales. Successfully negotiated the sale of business in 2015.

Master Of Business Administration - Mba, Business Administration And Management, 4.0

Activities and Societies: President ListLeadership & Org. Behavior Financial Accounting for Managers Strategic Management Business.

Bachelor Of Applied Science (B.A.Sc.), Business Administration And Management

Activities and Societies: Laker Orientation Leader

Associates Degree, Business Administration, Management And Operations

Activities and Societies: National Honor Society