Zakiya Jackson Email & Phone Number

Houston, Tx, Us

Houston, Tx, Us

Houston, Texas, United States

As a Public Relations Specialist at Justice For Children in 2024, I assist with the agency's public relations efforts, supporting outreach initiatives under the direction of the COO and advocates. My role involves contributing to fundraising opportunities and activities, managing and creating content for social media platforms, preparing outreach materials for various campaigns, and identifying and pursuing new outreach and fundraising opportunities.

Berkeley, California, United States

Within this position, I have been able to build long lasting customer and team relationships while exceeding a number of customer service industry standards. The responsibilities of this title include but are not limited to the following:- Asking personalized questions and identifying products that match customers’ needs- Sustaining ongoing customer relationships bu building rapport and trust - Deliver sales-based results measuring monthly productivity as it pertains to devices, accessories, and services - Troubleshoot and resolve both billing and device issues as they are presented by customers - Carryout cash handling duties related to purchases, opening and closing reconciliation

Emeryville, California, United States

Oakland, California, United States

Game Theory Academy is a nonprofit organization focused on the financial literacy of Oakland's youth through summer internships and classes. I was brought on to the team to supervise an intern cycle from beginning to end with the task of social media content creation. I worked closely with the CEO of the organization to develop a social media campaign for the summer program. I interviewed potential interns to gauge their interest and ability to execute tasks. I also hosted weekly intern meetings to provide feedback on the content they created for distribution.

Oakland, California, United States

While fulfilling this contract role I was responsible for the social media presence of local singer/songwriter Dalaun. This role included video editing and posting, shooting promotional photography, and developing social media marketing campaigns for the artist's single release.

Oakland, California, United States

In this role I acted as a trainer of sorts to assist with the retail level implementation of the Sprint and T Mobile company merger.The roles and responsibilities of this position included but were not limited to the following:- Provide system and transaction assistance for all employees in cross-brand store- Build product and service expertise with a cross brand team- Assist with customer questions by sharing cross brand knowledge - Solve customer issues or concerns in partnership with cross brand Mobile Experts- Demonstrate and teach effective cross brand operational procedures- Observe and skill practice interactions and provide balanced feedback to peers- Reinforce tools and resources for ongoing communication and training- Escalate cross brand software and hardware issues - Partner with regional and HQ support rooms for necessary customer resolutions- Track multiple issues to streamline support, reducing common calls for support

Master'S Degree, Professional Communications And Digital Media

Bachelor'S Degree, Radio Television And Film

Activities and Societies: Nu Alpha Chapter of Zeta Phi Beta Sorority Incorporated, TxSU Cali Club, RTF club, Lady Bits

Vocal Music/ Literary Arts

Activities and Societies: GSA, Student Government, College Summit Peer Leaders