Zakiyyah Jackson Email & Phone Number

Richmond, VA, US

Provide excellent customer service to support a welcoming, inclusive environment for visitors and staff, both in the galleries and at the Visitor Services desk, by monitoring the galleries and assisting visitors with questions, directions, or other instructions.

Participate in medical simulations to create “real-life” educational encounters with medical students and present feedback for student encounters and Standardized Patient quality assurance

Worked collaboratively with the entire staff of Colonial Williamsburg to engage with guests in order to create an exceptional 18th century experience

Claudette in HOW BLACK MOTHERS SAY I LOVE YOU

Actor Three in BOOTYCANDY

Macy in THE CAKE

Ensemble in THE WIZ

Oracle in ATLANTIS: A NEW MUSICAL

Managed all front desk operations, including: reservations, filing, retail sales, and guest check in/check out procedures in accordance with Forbes Five-Star Standards

Michelle in SISTER ACT

Chicago

Ensemble Actor in PLAYS WITH A PURPOSE (P.W.A.P) Series: shows included messages surrounding anti-bullying, making the right choices, and fairness for the purpose of instilling growth and development

Entered vendor invoices, to include billing customers, using proper General Ledger coding, and analyzing payment terms while maintaining a 24-48 hour turnaround

Assisted training department in development/delivery of successful training initiatives through use of media platforms by designing template driven eLearning programs consisting of various document/multimedia types based on instructional design

Processed payments and receiving transactions for all product types and services - cashed checks, deposits, payments, disbursements - in compliance with bank procedures

Guided and trained novice employees in ticket systems/sales and payment processing (cash and credit card)